Requisition ID: 017802
| Auxiliary Services |
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| USCHospitality |
| University Park Campus |
| Full-Time |
| Negotiable |
| USC Auxiliary Services, one of the largest divisions at The University of Southern California, is a dynamic organization comprised of five integral business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, and the Radisson Hotel. At USC Auxiliary Services, we strive "to create the best USC experience" with quality products and services that anchor our Los Angeles campuses.
USC Auxiliary Services is seeking a Food Service Manager to join its USC Hospitality team!
Job Accountabilities:
Directly supervises operations and staff at our licensed Starbucks Coffee location.
Performs recruitment, screening, hiring, orientation and training of department staff.
Maintains a thorough understanding of the collective bargaining agreement, all departmental, university policies and procedures, as well as applicable government and industry standards, and ensures adherence to them. Maintains consistency with Starbucks operating standards as reflected in license agreement.
Monitors employee performance on a day-to-day basis and provides both verbal and written feedback. Sets annual goals and objectives for assistant manager(s) and frequently meets to discuss progress. Counsels, disciplines and/or assists with termination of employees as required. Creates all disciplinary action forms with approval of senior management and human resources. Has responsibility for employees timekeeping, scheduling of staff and ensuring hours are appropriate for business volume while maximizing productivity.
Opens or closes store, as needed. Directs staff in ensuring that department is neat and orderly. Participates in creating sales displays, as required. Performs frequent checks to ensure consistent high quality of food preparation and service are in compliance with department and franchise standards at all times. Ensures venue is cleaned according to local health department regulations and industry standards. Ensures and maintains compliance with all health and safety regulations, California Department of Alcoholic Beverage Control regulations and sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas at all times. Maintains appropriate records.
Schedules, assigns and prioritizes tasks and projects while adhering to all university, local, state and federal labor laws, including the collective bargaining agreement.
Has responsibility for creating, updating and executing department(s) business plan and marketing calendar in order to drive revenues and maximize financial performance of department(s). Forecasts business levels in advance to ensure purchases and labor schedules are adjusted based on fluctuating business demands. Maintains understanding and currency of departmental Profit and Loss Statement and all other financial and Point Of Sale system reports and corresponding key performance indicators.
Participates in planning, implementing and administering communications programs within department as assigned. Schedules and conducts staff meetings at least monthly and individual meetings within department to facilitate attainment of department objectives.
Provides customer service to faculty, staff, students and external customers. Meets customer needs, offers options, resolves problems and follows up with customers in a timely manner. Maintains friendly, helpful demeanor. Ensures that customer needs are being met by staff in a timely and professional manner. Informs senior management of complex customer issues, suggestions or requests.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The University of Southern California values diversity and is committed to equal opportunity in employment. |
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| Bachelor's degree
Combined experience/education as substitute for minimum education |
| 3 years
Combined education/experience as substitute for minimum experience |
| Management experience in food service industry. |
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| Existing |
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