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Field Research Representative

Keck School of Medicine Alhambra, California

The Department of Family Medicine of the Keck School of Medicine of USC provides care for every member of the family, across generations and over lifetimes. We aim to enhance the quality of life for underserved and vulnerable patients, while educating future generations of highly skilled, compassionate primary care specialists. Our goal is to combine education, patient advocacy, and evidence-based research to advance family medicine and geriatrics.

Our Department is seeking a Field Research Representative (Community Health Worker) to be part of our Keck School of Medicine of USC Street Medicine Program.  The Community Health Worker (CHW) will be responsible for helping patients navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports providers and other team members through an integrated approach to care management and community outreach. As a priority, activity will promote, maintain, and improve the health of patients. Provide social support and informal counseling, advocate for individuals and community health needs.


•    Responsible for establishing trusting relationships with patients while providing general support and encouragement.  

•    Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.  

•    Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.  

•    Assist patients with completing applications and registration forms.  Conduct eligibility determination, enrollment and follow-up with uninsured patients.  

•    Help patients set personal goals, and attend appointments.  Provide referrals for services to community agencies as appropriate.  

•    Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.  

•    Exhibit excellent working relations with patients, visitors and staff, effectively communicating Street Medicine's mission.  

•    Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow-up with patients should be continuous from initial identification through closure.  

•    Work cooperatively with other clinical personnel assigned to the same patient.  

•    Be knowledgeable about community resources appropriate to needs of patients/families.   

•    Be responsible for providing consistent communication to the rest of the Street Medicine team to evaluate patient.  

•    Act as a patient advocate and liaison between the patient and community service agencies (i.e.  Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.).    

•    Record patient care management information in the EMR (training provided) and other software no later than 24 hours after patient contact.   

•    Attend regular staff meetings, trainings and other meetings as requested.  Manage assigned caseload of patients.   Other duties as assigned.

Preferred education: Bachelor’s degree
Preferred experience: Working with unsheltered homeless

Minimum Education: High School or equivalent Minimum Experience: 0-6 Months

REQ20098612 Posted Date: 05/25/2021 - Thru date - 2021-06-26

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