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Keck Medicine of USC

Keck Medicine of USC is one of only two university-based medical systems in the Los Angeles area. Its internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and more than 80 outpatient clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center was ranked No. 16 on U.S. News & World Report’s 2019-20 Best Hospital Honor Roll and among the top 3 hospitals in Los Angeles and top 5 in California. The hospital also ranked in the top 4 in urology (tie); top 10 in geriatrics; top 15 in ophthalmology, cardiology & heart surgery, gastroenterology & GI surgery and nephrology; top 20 in neurology & neurosurgery; top 25 in cancer; and top 35 in pulmonology & lung surgery.

Self-Pay Collector - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Keck Hospital - Patient Accounting Hospital Alhambra, California

Receive and manage all incoming inquiries from any customer; patient, insurance company, USC employee as walk-ins or via telephone or written correspondence. Documents all activity in the facility’s patient accounting system. Requirements will include being well versed in insurance products, medical group risks, and all governmental programs and benefits structures. Must be knowledgeable of the Financial Assistance Programs and all screening requirements. Contacts and work collaboratively with the financially responsible party with regards to patient liability. Partner to evaluate the ability to meet their obligation and collect monies due to the organization. Able to work with minimal supervision.


Minimum Education: • High School graduate or equivalent. Minimum Experience/Knowledge: • Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred • Knowledge of collection techniques. • Effective written and verbal communication skills. • Excellent customer service skills and telephone etiquette. • Problem solving skills essential. • Insurance knowledge and communication with payers. • Ability to think independently and use good judgment for situations which require initiative and innovation. • Computer literacy, including proficiency in MS Word, Excel and some knowledge of Access (preferred). • Knowledge of basic office equipment. • Ability to establish work priorities and prioritize needs to meet required timelines. • Analytical and problem-solving skills. • 10 Key by touch and ability to type 45 wpm. • Basic math calculation skills. • Understanding of hospital reimbursement methodologies, including DRGs, APGs and standard payment methodology: PREFERRED • Knowledge of ICD-9, CPT-4 and HCPC’s coding systems – PREFERRED • Working knowledge of Medicare, Medicaid and all other third party payment methods: PREFERRED • Understanding of contract payer policies and procedures – PREFERRED • Ability to interpret Managed Care Contracts – PREFERRED • Bilingual English/Spanish – PREFERRED Required License/Certification: • Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.


REQ20094549 Posted Date: 10/28/2020

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