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Keck Medicine of USC

Keck Medicine of USC is one of only two university-based medical systems in the Los Angeles area. Its internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and more than 80 outpatient clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center was ranked No. 16 on U.S. News & World Report’s 2019-20 Best Hospital Honor Roll and among the top 3 hospitals in Los Angeles and top 5 in California. The hospital also ranked in the top 4 in urology (tie); top 10 in geriatrics; top 15 in ophthalmology, cardiology & heart surgery, gastroenterology & GI surgery and nephrology; top 20 in neurology & neurosurgery; top 25 in cancer; and top 35 in pulmonology & lung surgery.

Support Coordinator- Otolaryngology Associates - Full Time 8 Hour Days (Non-Exempt)

Ambulatory Clinic - Pasadena Clinic, Main Hospital Glendale, California

As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management.  Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers and medical terminology. In depth knowledge of major insurance plans and types of coverage provided, including government health programs.

May be assigned fill in MA duties as needed.

Performs other duties as assigned.


Minimum Education: • High school graduate or equivalent work experience in customer service and/or medical office; Bachelor’s Degree preferred. • Medical Assistant Certificate/Diploma Minimum Experience/Knowledge: • At least 1 years of ambulatory care experience, preferred. • Proven record of dealing with the public in a customer service role. Knowledge of medical terminology preferred. Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred. Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries. • Must have excellent communication skills, including the ability to speak, read and write English proficiently. Required License/Certification: • Medical Assistant Certificate/Diploma • Basic Life Saving (BLS) for Healthcare Provider from American Heart Association • Fire and Safety Certification required if working in a hospital licensed clinic located in LA City. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.


REQ20091415 Posted Date: 08/11/2020

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