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Keck Medicine of USC

Keck Medicine of USC includes the Keck School of Medicine of USC, the region’s first medical school; the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established by the National Institutes of Health (NIH) in the United States; the USC Care Medical Group, a medical faculty practice; the Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; and USC Verdugo Hills Hospital, a 158-licensed bed community hospital. It also includes more than 40 outpatient facilities, some at affiliated hospitals, in Los Angeles, Orange, Kern, Tulare and Ventura counties.

In 2016, U.S. News & World Report ranked Keck Medical Center of USC among the Top 10 hospitals in the state and among the Top 50 hospitals in the United States in seven specialties: ophthalmology, urology, cancer, geriatrics, orthopedic surgery, nephrology and cardiology and heart surgery.

Access Center Triage Advice Nurse - Full Time 8 Hour Days

Keck - Communications Los Angeles, California

The Triage Advice Nurse is a practicing registered nurse who provides virtual care to established patients via the telephone or computer utilizing the nursing process, input from physicians, and organizationally approved tele-nursing guidelines and protocols. Position functions include: e-prescription renewal, level-of-care triage, provision of illness, injury and self-care intervention, advice and consultation to patients, within a contact center environment. The role requires practitioners to identify, estimate, differentiate or rule out non-urgent/urgent, non-acute/acute, emergent, life-threatening symptoms in order to provide safe and timely disposition of symptoms presented by patients via a contact center environment. The Triage Advice Nurse will navigate and perform registration, scheduling and other tasks in electronic health record systems, web portal and call management system while interacting with patients and/or family members in a telephony- and web-based environment.
Minimum Education:

- RN graduate of an accredited school of Nursing required

Minimum Experience/Knowledge:

- 2 years practical nursing experience required

- 2-5 years practical nursing experience preferred

- ER experience preferred

- Demonstrated knowledge and use of physical-, psycho-, social-assessment skills within the scope-of-practice defined by the Board of Registered Nursing and in compliance of state laws and medical nursing standards of care.

- Demonstrated high-level skills in problem solving, time management and prioritizing work where the nature of patient inquiries in the contact center environment is unpredictable.

- Demonstrated excellence in interpersonal, oral, verbal and written communications.

- Professional knowledge of clinical nursing protocols with specific emphasis of disease processes, emergencies, health sciences and pharmacology.

Required License/Certification:

- Current RN license issued by State of California Board of Registered Nurses required

- BLS certification required

- ACLS certification preferred

- ER certification preferred

- Nurse triage certification preferred

- A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 30 days of hire and maintained by renewing before expiration date.


REQ20038212 Posted Date: 01/03/2018

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