At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Campus and Screening Ambassador
ApplyHospitality - Davidson Conference CenterAuxiliary ServicesLos Angeles, California
Open availability required including weekday evening shifts and all shifts weekends.
We are seeking Campus and Screening Ambassadors to join our rapidly growing team.
This opportunity plays an important role in supporting the health and well-being of our entire Trojan Family. As a campus and screening ambassador, you will educate, guide, and support the Trojan Family and visitors to adhere to health officer guidelines. Through thoughtful conversations, you will help create the BEST USC experience by teaching individuals’ safety and health standard protocols. In addition, you will keep your lead informed on any questions or concerns related to your job responsibilities.
Work with the Department of Public Safety to ensure guests are following social distancing and face mask and assist in the enforcement of policies.
Promote social distancing best practices to students, staff, faculty, and campus visitors.
Ensure measures are taken to prevent the spread of a contagious disease by maintaining a physical distance between people and reducing the number of times people come into close contact with each other.
Assist in providing information to guests regarding safety procedures.
Responsible for line queueing in campus entry locations, and ensuring social distancing protocols are followed.
Responsible for crowd control within procedural guidelines.
Responsible for maintaining the overall guests experience in regards to health, safety, needs and concerns. Assigned to a section(s) within established zones, actively moving throughout, servicing the team members and guests and ensuring that the space is not overcrowded and in compliance with safety and health standards.
Responding to guests requests with regards to safety protocols.
Promote use of sanitizer stations posted throughout the campus and ensure they are fully serviceable.
Wear appropriate equipment at all times while screening or cleaning in accordance with University guidelines, which may include, but is not limited: gloves, mask, eye protection.
Performs other duties as assigned to support the efficient operation of the department.
High School Diploma or GED equivalent required.
Minimum one (1) year of customer service experience required.
Must successfully pass University’s Health Screening class.
Basic knowledge of computers and programs to include MS Office and mobile applications.
Read and understand departmental policies, rules, regulations.
Understand and carry out oral and written instructions and explain them to others.
Communicates clearly and concisely, both orally and in writing, with proper spelling, grammar and punctuation.
Operates a two-way radio to communicate with the communications center.
What We Prefer:
Two (2) year of customer service experience.
USC experience in similar type of division.
High level customer service with security training/experience desired.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit www.benefits.usc.edu.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Customer service