At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Campus and Screening Lead Ambassador
ApplyHospitality - Davidson Conference CenterAuxiliary ServicesLos Angeles, California
Open availability required including weekday evening shifts and all shifts weekends.
We are seeking Campus and Screening Lead Ambassadors to join our rapidly growing team.
This opportunity plays an important role in supporting the health and well-being of our entire Trojan Family. As a campus and screening ambassador, you will educate, guide, and support the Trojan Family and visitors to adhere to health officer guidelines. Through thoughtful conversations, you will help create the BEST USC experience by teaching individuals’ safety and health standard protocols. In addition, you will keep your lead informed on any questions or concerns related to your job responsibilities.
Hands on management of screening locations
Floating between multiple pedestrian entry screening points to support staff and assist when needed
Interact with guests and troubleshoot when needed
Assist in training of new staff members
Produces information and data as requested by supervisor
Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.
Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information.
Updates and maintains all necessary records and/or logs.
Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned.
Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers.
Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.
High School Diploma or GED equivalent required.
Minimum one (1) year of customer service experience required.
Must successfully pass University’s Health Screening class.
Basic knowledge of computers and programs to include MS Office and mobile applications.
Read and understand departmental policies, rules, regulations.
Understand and carry out oral and written instructions and explain them to others.
Communicates clearly and concisely, both orally and in writing, with proper spelling, grammar and punctuation.
Operates a two-way radio to communicate with the communications center.
What We Prefer:
Two (2) year of customer service experience.
USC experience in similar type of division.
High level customer service with security training/experience desired.
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit www.benefits.usc.edu.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education
Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience
Minimum Field of Expertise: Customer service