At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Customer Service Representative (Seasonal), ColiseumApply Auxiliary Services Auxiliary Services Los Angeles, California
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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
The Los Angeles Memorial Coliseum invites applications for the position of Customer Service Representative (Seasonal). We are seeking hard working, self-motivated, goal oriented individuals. The Customer Service Representative (Seasonal) position will provide a great opportunity for individuals looking to immerse themselves in a full service sports and entertainment venue.
USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.
The Customer Service Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs clerical tasks, as assigned. The Customer Service Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. The Customer Service Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events and general concerns. This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.
Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.
Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues and be pro-active in finding solutions. Provides accurate facility information and exceptional customer service to all customers.
Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.
Answers phone lines and direct calls to proper staff member/department. Must report issues and concerns to appropriate staff immediately.
Operates “customer service window” and responds to customer inquiries, as needed.
Provide customers with disability services as needed and has knowledge of services within the disabled community.
Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift. Receives and processes all cash counter, phone and meal ticket orders.
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Qualifications: • High School diploma or equivalent combined experience. • Prior sales and customer service experience; ticketing sales is preferred. • Strong interpersonal and communication skills. • Basic computer knowledge. • Ability to work independently, prioritize and meet strict deadlines.
REQ20100294 Posted Date: 07/25/2021 Apply