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Dental Patient Treatment Coordinator

Herman Ostrow School of Dentistry of USC Los Angeles, California

Employment Type: Fixed Term (6 months)

Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best.

We, at the Herman Ostrow School of Dentistry of USC, are all committed to maintaining an environment of excellence and eminence, and this commitment shines through in all that we do.

Job Summary

The University of Southern California is seeking a dedicated Dental Patient Treatment Coordinator to join our dynamic dental clinic team. This role involves performing various tasks associated with dental management, including patient registration, insurance authorization, and patient scheduling. You will work closely with patients and dentists to arrange comprehensive treatment planning, ensuring smooth and efficient patient flow.

Key Responsibilities

  • Direct patients about appropriate dental care treatment using defined policies and procedures.
  • Monitor progress of patient treatment according to authorized sequential treatment plans and ensure appropriate scheduling.
  • Register patients and/or edit registration and dental records, following guidelines to set up patient’s dental charts.
  • Verify insurance utilizing telephone contacts and web inquiries, determine and collect co-pays, and resolve billing and coverage issues.
  • Ensure required pre-authorizations of service are obtained and process workers' compensation patient accounts.
  • Maintain patient rights to privacy, safety, and confidentiality in accordance with HIPAA regulations.
  • Maintain a safe environment in accordance with compliance standards, policies, and safety regulations.


  • High school diploma or equivalent; Associate's degree preferred.
  • 2-3 years of experience in dental management and dental secretarial assistance.
  • Demonstrated experience in a high volume, fast-paced environment.
  • Working knowledge of dental terminology, PPO, Denti-Cal, and health insurance.
  • Proficiency in dental management software, particularly axiUm.
  • Excellent interpersonal, customer service, and telephone skills.
  • Ability to multi-task and work collaboratively in a team-oriented environment.
  • Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Why Join USC?

USC offers a supportive and inclusive work environment. We are committed to providing equal opportunity employment and prohibit discrimination on any basis protected under federal, state, or local law. All employment decisions are based on individual qualifications and business needs.

The hourly rate range for this position is $22.00 - $25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Discover the power of your USC employment with our comprehensive benefits and perks package! At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future. From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package. Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!

Apply now and be part of the Trojan Family!


Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Skills: Demonstrated experience in dental management and dental secretarial assistance. Working knowledge of HIPAA compliance. Demonstrated excellent interpersonal customer service, and telephone skills. Demonstrated ability to multi-task. Working knowledge of dental terminology and PPO and Denti-Cal and health insurance. Ability to work scheduled evening and weekend shifts. Demonstrated team-oriented and collaborative work style. Demonstrated experience in a high volume, fast paced environment. Health Insurance Portability and Accountability Act (HIPPA) training and Bloodborne Pathogens (BBP) training.

REQ20150658 Posted Date: 06/11/2024

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