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Keck Medicine of USC

Keck Medicine of USC is one of only two university-based medical systems in the Los Angeles area. Its internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and more than 80 outpatient clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center was ranked No. 16 on U.S. News & World Report’s 2019-20 Best Hospital Honor Roll and among the top 3 hospitals in Los Angeles and top 5 in California. The hospital also ranked in the top 4 in urology (tie); top 10 in geriatrics; top 15 in ophthalmology, cardiology & heart surgery, gastroenterology & GI surgery and nephrology; top 20 in neurology & neurosurgery; top 25 in cancer; and top 35 in pulmonology & lung surgery.

Director, Service Line - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Hospital Hospital Los Angeles, California

The Service Line Director is master’s prepared with outpatient administration experience and is responsible for the administration and oversight of service line and site operational budget, development/management, program planning, human and material resources allocation.

The Service Line Director ensures the development and implementation of patient care standards across the service line ensuring there is consistency and compliance with USC Care Medical group policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services.  He/she will have oversight for the services provided in service line with practices located at various sites including the HSC campus and our community offices.  The Service Line Director analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives.  The Service Line Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. The Service Line Director supports his/her leadership team, offers guidance to managers and directors under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.

The Service Line Director is an active member of the ambulatory leadership team and communicates regularly with USC Care Medical Group leadership, the applicable department administrators, division chiefs and Department Chairs.

Minimum Education: • Master’s degree in progress or completed is preferred. Minimum Experience/Knowledge: • Minimum of five years’ operational experience in a healthcare facility preferably in an outpatient setting. • Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint • Excellent analytical and organizational skills • Excellent written and verbal communication skills, including presentations and negotiations • Strong interpersonal skills to handle sensitive situations and confidential information • Able to make decisions effectively and with appropriate stakeholder input • Professional mannerisms, appearance, and executive presence • Knowledge of relevant state and federal healthcare regulations • Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure • Working knowledge of the business of healthcare, data analysis/synthesis, and quality improvement, regulatory and legislative issues related to service line coordination Preferred: • Spine Service Line: 3-5 years of spine outpatient experience • Otolaryngology Head and Neck (OHN) Service Line: 3-5 years of OHN outpatient experience Required License/Certification: • Fire and safety certification if working in a clinic located in Los Angeles City. If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.

REQ20096278 Posted Date: 01/11/2021

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