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Information Technology Services

At Information Technology Services, our goal is to be the university's trusted business partner by creating a culture of exceptional customer service. Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC's schools, hospitals, research centers, and administrative units. Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.

High Performance Computing Engineering Manager

High-Performance Computing ITS Los Angeles, California

The University of Southern California’s (USC’s) Information Technology Services is seeking a talented HPC Engineering Manager with an exceptional commitment to service excellence to join its team. As the HPC Engineering Manager, you will be an integral member of the High-Performance Computing team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

THE TEAM

ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USC’s ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential. 

We are looking for top talent to join us on our journey.

ITS CULTURE

USC’s ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.

MINIMUM QUALIFICATIONS
The candidate for the position of HPC Engineering Manager must meet the following qualifications:

  • Bachelor’s degree in computer science, information systems, or related field, or equivalent combination of education, training, and experience.
  • Eight years of experience in information technology, high-performance computing, or other related fields.
  • Ability to understand and work with large, complex systems.
  • Ability to develop positive working relationships and a strong rapport with team members.
  • Ability to provide both detailed information and high-level summaries to management-level individuals and groups.
  • Strong scripting ability (Bash, Perl, Python, etc.) and experience with programming fundamentals.
  • Experience presenting technical topics in a business-oriented fashion to non-technical audiences.
  • Expertise with multivendor hardware/software management, security, and network/Internet protocols.
  • Expertise with administration and monitoring and maintaining secure Linux/Unix operating systems (CentOS, Solaris).
  • Expertise with HPC system software cluster management/provisioning tools, including job schedulers (Slurm, salt, xCAT, etc.).
  • Proficiency with low-latency/high-bandwidth interconnect infrastructure (Infiniband, Myrinet, 10GigE).
  • Ability to troubleshoot network issues related to infrastructure.
  • Proficiency with shared memory and distributed memory parallelism (OpenMP, MPI) and accelerators (GPUs).
  • Familiarity with cloud computing and container technologies.
  • Ability to identify and resolve problems and manage performance.
  • Demonstrated expertise in design configuration and planning.
  • Ability to clearly communicate technical concepts to non-technical audiences.
  • Establishing processes for maintaining system performance and managing best-in-class standards.
  • Ability to develop positive working relationships and a strong rapport with team members.

PREFERRED QUALIFICATIONS
The ideal candidate for the position of HPC Engineering Manager has the following qualifications:

  • Bachelor’s degree in computer science, computer information systems, or related field.
  • More than ten years of experience in one of the following fields: information technology, or high-performance computing. Three or more years of experience in a management or leadership role.
  • Ability to drive technical leadership and management of complex large-scale computing systems projects.
  • Excellent organizational and verbal and written communication skills.
  • Solid knowledge of HPC storage (FC, SAS), file systems (SAMFS/QFS, BeeGFS, ZFS, etc.), and NFS.
  • Persuasive and effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences.

THE WORK YOU WILL DO

The Manager of HPC Engineering directs and oversees the HPC engineering functions in design, development, installation, and maintenance of hardware and software for the Center for High-Performance Computing (HPC) systems according to stakeholder needs and the university’s strategic vision. The Manager of HPC Engineering leads, manages, mentors, and builds an extremely talented engineering team to deliver innovative advances in High-Performance Computing. In addition to management duties, the Manager of HPC Engineering is responsible for managing the planning, implementation, availability, performance, security, maintenance, and repair of high-performance computing infrastructure. As a member of ITS, the HPC Engineering Manager is expected to model and cultivate ITS’s cultural values and behaviors within his or her team.

JOB ACCOUNTABILITIES:

The HPC Engineering Manager:

  • Manages the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members. Contributes to a culture of trust and transparency.
  • Supports the vision for HPC Engineering. Works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous service improvement. Supports governance for software engineering through the implementation of standards, procedures, and quality measures.
  • Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable service is delivered to a range of university stakeholders.
  • Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for HPC engineering by maintaining currency with industry standards, supporting process optimization, providing input to department budget planning, and monitoring and managing resources.
  • Improves the integrity of networks, services, and related hardware by applying leading-edge technical and operational knowledge to configure and maintain high-performance computing server platforms. Drives server hardware and software life cycle management by helping to plan, develop, and deploy maintenance fixes to system; develop test plans for implementing new high-performance computing software.
  • Develops plans for new high-performance computing system and application implementations, custom scripts, and testing procedures to ensure operational reliability for the campus; trains technical ITS organization staff in use of new software and hardware developed and/or acquired.
  • Manages compliance by defining standards of service and establishing policies and procedures to guide the engineering team in day-to-day operations and strategic planning initiatives.
  • Contributes in cross-functional coordination, architecture discussions, and priority planning in a highly collaborative environment.
  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

MINIMUM QUALIFICATIONS The candidate for the position of HPC Engineering Manager must meet the following qualifications: • Bachelor’s degree in computer science, information systems, or related field, or equivalent combination of education, training, and experience. • Eight years of experience in information technology, high-performance computing, or other related fields. • Ability to understand and work with large, complex systems. • Ability to develop positive working relationships and a strong rapport with team members. • Ability to provide both detailed information and high-level summaries to management-level individuals and groups. • Strong scripting ability (Bash, Perl, Python, etc.) and experience with programming fundamentals. • Experience presenting technical topics in a business-oriented fashion to non-technical audiences. • Expertise with multivendor hardware/software management, security, and network/Internet protocols. • Expertise with administration and monitoring and maintaining secure Linux/Unix operating systems (CentOS, Solaris). • Expertise with HPC system software cluster management/provisioning tools, including job schedulers (Slurm, salt, xCAT, etc.). • Proficiency with low-latency/high-bandwidth interconnect infrastructure (Infiniband, Myrinet, 10GigE). • Ability to troubleshoot network issues related to infrastructure. • Proficiency with shared memory and distributed memory parallelism (OpenMP, MPI) and accelerators (GPUs). • Familiarity with cloud computing and container technologies. • Ability to identify and resolve problems and manage performance. • Demonstrated expertise in design configuration and planning. • Ability to clearly communicate technical concepts to non-technical audiences. • Establishing processes for maintaining system performance and managing best-in-class standards. • Ability to develop positive working relationships and a strong rapport with team members.


REQ2019394 Posted Date: 06/19/2019
Why is USC a Great Place to Work?
Digital Transformation USC

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