Hotel Room Service Server

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking a Hotel Room Service Server to join our rapidly growing team.

The Opportunity:

Are you enthusiastic about customer service, fresh food, and innovative beverages? As the Hotel Room Service Server, you will have the opportunity to make a significant impact on the guest experience and the quality of service that will be extended to our guests on a daily basis. You primarily provide a consistent and professional delivery of customer service to guests, including in-room set-up and payment. As a customer-facing member of our team, the Server embodies the values and work ethic of the entire staff. This role will serve as a positive reflection of our and its commitment to Trojan principles.

The Accountabilities:

• Provide professional delivery of food and beverage service to hotel guests’ rooms, set up, and serve order to guests.

• Answer hotel room service phones and records orders; take accurate food and beverage orders and provide suggestions to customers based on established menus.

• Maintain tray tracking system and ensure trays are removed from the guest corridors regularly.

• Conduct service transactions. Accept and process payments for food and beverages in compliance with cash handling policies and procedures, and university and department guidelines.

• Maintain cleanliness of facilities.

• Set up, clear, and maintain complimentary refreshments for hotel guests in lobby in the morning and afternoon.

• Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

• Adhere to department service standards and to all health, safety and university rules and regulations.

• Respond quickly to guest requests in a friendly manner; follow up to ensure guest satisfaction.

• Report to station, ready to work at the time work assignment is scheduled to begin.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: High School Diploma not required.

• Experience: 6 months to 1 year.

• Expertise:

  • Demonstrated customer service experience.

  • Experience working in a fast-paced food service or hotel environment.

  • Ability to communicate effectively in English.

  • Presents oneself professionally, in line with hotel environment.

What We Prefer:

• 1 year of experience in a high-volume hotel.

• Ability to oversee student, temporary, and/or resource workers.

• Cash handling experience.

The Trojan Family Rewards:

We pride ourselves in creating theBEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $16.04. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Less than high school Minimum Experience: 6 - 12 months Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced work environment. Ability to effectively communicate in English.