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Keck Medicine of USC

Keck Medicine of USC is one of only two university-based medical systems in the Los Angeles area. Its internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and more than 80 outpatient clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center was ranked No. 16 on U.S. News & World Report’s 2019-20 Best Hospital Honor Roll and among the top 3 hospitals in Los Angeles and top 5 in California. The hospital also ranked in the top 4 in urology (tie); top 10 in geriatrics; top 15 in ophthalmology, cardiology & heart surgery, gastroenterology & GI surgery and nephrology; top 20 in neurology & neurosurgery; top 25 in cancer; and top 35 in pulmonology & lung surgery.

Medical Call Center Customer Service Representative - Engemann Student Health - Full Time 7.5 hour days (Non-Exempt) (Non-Union)

Student Health Hospital Los Angeles, California

Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.


Minimum Education: • High school diploma or equivalent/GED required. • Bachelors’ degree strongly preferred. Minimum Experience/Knowledge: • 2 years of experience working in a customer and/or student services department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred. • Demonstrated excellent interpersonal, oral, written and listening skills. • Experience in high-pressure and multi-tasking environment. Knowledge of HIPPA compliance and various health insurance types preferred. • Knowledge of medical terminology strongly preferred. • Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. • Flexible schedule and understanding of highly seasonal environment is essential. • Bilingual: Spanish, Chinese and other languages preferred. Required License/Certification: • Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.


REQ20090630 Posted Date: 06/30/2020

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