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Keck Medicine of USC

Keck Medicine of USC includes the Keck School of Medicine of USC, the region’s first medical school; the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established by the National Institutes of Health (NIH) in the United States; the USC Care Medical Group, a medical faculty practice; the Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; and USC Verdugo Hills Hospital, a 158-licensed bed community hospital. It also includes more than 40 outpatient facilities, some at affiliated hospitals, in Los Angeles, Orange, Kern, Tulare and Ventura counties.

In 2016, U.S. News & World Report ranked Keck Medical Center of USC among the Top 10 hospitals in the state and among the Top 50 hospitals in the United States in seven specialties: ophthalmology, urology, cancer, geriatrics, orthopedic surgery, nephrology and cardiology and heart surgery.

Medical Call Ctr Patient Schedlr

USCKH - Heart Transplant Pre Los Angeles, California

The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care. Bilingual fluency is strongly preferred.


Minimum Education:
-HSD or GED
-AA strongly preferred or BA/BS preferred

-Medical Assistant certification preferred

Minimum Experience/Knowledge:
-Experience in the medical field, including scheduling and transplant preferred.

-Content knowledge of medical terminology and transplant process preferred. Ability to become proficient in EMR and various IT systems required.

-Demonstrated ability to problem-solve and provide effective resolution.

-Bilingual strongly preferred; if bilingual certified department translator strongly preferred.


REQ20054175 Posted Date: 12/28/2017

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