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Member Relationship Specialist II

USC Credit Union Los Angeles, California

USC Credit Union is looking for a Member Relationship Specialist for its New Member Accounts team within its Digital Experience Department. This position reports directly to the Digital Experience Manager and is responsible for responding to prospective and existing members through digital channels, including contacting building and fostering relationships with USCCU’s members and potential members. The New Accounts Member Specialist gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

Responsibilities include, but are not limited to:

  • Consistently meeting established performance standards and service standards

  • Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services

  • Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account applications, lending applications, and all related documentation.

  • Monitoring all member transactions for suspicious activity and potential fraud

  • Participates in business development events and acts as a credit union ambassador both in and outside of the branch.

  • Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services

The ideal candidate will:

  • Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals

  • Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings

  • Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours

  • Possess a high sense of urgency, attention to detail, initiative and integrity

  • Have exceptional interpersonal, customer service and communication skills

  • Pass a pre-employment background and credit check


The hourly rate range for this position is $20.08 - $22.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a great place to work:

  • Medical options through USC Network, Blue Cross, and Kaiser:

  • Dental:

  • Vision:

  • Dependent Care and Health Care Flexible Spending Accounts (FSAs):

  • Retirement with up to 10% employer contributions:

  • Tuition reimbursement:

  • Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty:

  • Life and voluntary insurance benefits:

  • WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness:

  • Other generous perks and discounts:

Fight On!!!

Minimum Education: High school or equivalent Minimum Experience: 1 year of customer service, sales, or retail banking experience. Minimum Skills: Demonstrated lending experience and knowledge of consumer loan products and services. Excellent interpersonal, written and oral communication skills. Demonstrated ability to work independently with minimal supervision and as a member of a team. Ability to multi-task and build relationships in sales environment. Demonstrated experience with office management software/tools (e.g. Google suite, Slack, Microsoft Excel). Preferred Education: Bachelor's degree in related field(s) Preferred Experience: 3 years of customer service, sales, or retail banking experience or experience at a financial institution. Preferred Skills: Knowledge of various job-related regulations (e.g., Bank Secrecy Act, Regulation E, Gramm-Leach-Bliley Act).

REQ20129142 Posted Date: 01/24/2023

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