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Keck Medicine of USC

Keck Medicine of USC includes the Keck School of Medicine of USC, the region’s first medical school; the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established by the National Institutes of Health (NIH) in the United States; the USC Care Medical Group, a medical faculty practice; the Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; and USC Verdugo Hills Hospital, a 158-licensed bed community hospital. It also includes more than 40 outpatient facilities, some at affiliated hospitals, in Los Angeles, Orange, Kern, Tulare and Ventura counties.

In 2016, U.S. News & World Report ranked Keck Medical Center of USC among the Top 10 hospitals in the state and among the Top 50 hospitals in the United States in seven specialties: ophthalmology, urology, cancer, geriatrics, orthopedic surgery, nephrology and cardiology and heart surgery.

New Patient Coordinator - Transplant - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Keck Hospital - Transplant Patient Access Hospital Los Angeles, California

Minimum Education:

  • HSD or GED
  • AA required, BA/BS preferred

Minimum Experience/Knowledge:

  • Experience in the medical field, including transplant and transplant finance preferred.
  • Content knowledge of medical terminology and transplant process preferred. Ability to become proficient in EMR and various IT systems required.
  • Demonstrated ability to problem-solve and provide effective resolution.
  • Bilingual strongly preferred; if bilingual certified department translator strongly preferred.

Required License/Certification:

  • Fire and Safety Certification.  If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. 


Under the direction of the TFC supervisor, the transplant financial coordinator (TFC) is a designated member of the multidisciplinary transplant team. His/her primary function is to assure transplant patients’ medical services are covered by insurance. This includes: insurance verification, authorization submission, effective patient counseling of insurance plans, providing insurance guidance when patients have a lapse of insurance or are under-insured and solid understanding of the complexity of transplant benefits as dictated by different insurance coverage. S/he is responsible for accelerating patient financial clearance by following standardized process steps. The TFC is also expected to problem-solve in real time and provide appropriate insurance direction to patients and staff, as needed. The TFC will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze insurance information to effectively convey and communicate to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to financial clearance and insurance. Bilingual fluency is strongly preferred.


REQ20078067 Posted Date: 08/14/2019
CChristine Hovagimian: 2015 Keck Employee of the Year
Victor Dimacali: 2015 Keck Medicine Nurse of the Year

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