At Information Technology Services, our goal is to be the university's trusted business partner by creating a culture of exceptional customer service. Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC's schools, hospitals, research centers, and administrative units. Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.
ApplyOrganizational Change ManagementITSLos Angeles, California
We are currently seeking an Organizational Change Management (OCM) Analyst to join the Student Services Initiative (SSI) Program team in the Information Technology Services (ITS) department of the University of Southern California. The Organizational Change Management (OCM) Analyst will be part of a program team, working with the project manager, OCM Lead and others to support a group of academic or administrative units in realizing the objectives of the SSI implementation effort.
The Analyst will work with myriad professionals to understand various application functionality and explore options to establish more effective local processes. In addition, the Analyst will participate in developing and implementing OCM activities for the program as a whole.
The ideal candidate must possess at least 2 to 5 years of organizational change management, organization development, project management or related field.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
This is a fixed-term position with an anticipated end date of December 31st, 2020. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What You’ll Do:
Creates change management strategies using structured methodology, experience and situational details of the group(s) impacted to assist in completion of change initiatives regarding people, process and technology. Coaches team leaders and sponsors on impacts both expected and not, assisting in promoting change adoption within their departments.
Partners with project or program managers to integrate project and change management plans and align strategies, objectives and timelines. Maintains close communication with project managers and project teams to revise plans as needed in response to new information or technical developments.
Defines, clarifies and drives the project teams’ common understanding of business processes for successful change adoptions. Identifies risks, keeps them visible at all times, strategizes to prevent them from negatively impacting projects and tracks them to ensure they are addressed by the teams.
Supports the design, delivery and management of communications. Proposes instructional strategies and/or recommends alternatives to improve the effectiveness and efficiency for communication, training and resistance management. Develops independently, or as part of a team, overall objectives and actionable, targeted implementation strategies.
Plans and organizes meetings, demonstrations, presentations and other events to engage and inform stakeholders. Develops content, prepares presentations and arranges logistics.
Forms and organizes performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems. Measures the levels of participation and proficiency of users and stakeholders with new processes. Tracks and reports all change management deliverables at appropriate intervals, implementing corrective actions and celebrating successes, as appropriate.
Applies evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities. Collects and analyzes feedback, diagnoses any gaps and remaining resistance, and identifies process improvements.
Creates and manages calendars, working closely across IT departments with clear perspective of all project dates, meetings, calls and training.
The Must Haves:
At least two years’ experience in change management, organization development, project management or related field.
Experience and knowledge of change management principles, methodologies and tools, with a solid understanding of how people go through change processes.
Experience with service and project management tools (e.g., ServiceNow) and presentation software (e.g., Vision, PowerPoint).
Ability to multitask, interact with multiple stakeholders and handle changing priorities.
Highly organized and methodical approach to planning and execution of OCM activities.
Clarity and simplicity of written communication.
Eye for visual presentation of content.
Attention to detail in considering stakeholder experience.
Attention to detail in OCM documentation.
Experience in instructional design.
The Nice to Haves:
Minimum Education: Bachelor's degree
Minimum Experience: 2 years
Minimum Field of Expertise: At least two years' experience in change management, organization development, project management or related field. Experience and knowledge of change management principles, methodologies and tools, with a solid understanding of how people go through change processes. Experience with service and project management tools (e.g., ServiceNow) and presentation software (e.g., Vision, Powerpoint). Ability to multitask, interact with multiple stakeholders and handle changing priorities.