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USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

Patient Services Representative

Office of Clinical Affairs Los Angeles, California

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry. In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essential piece to providing excellent oral care to the community and supports student leading.

The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning. The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing.

The Patient Services Representative is expected to handle multiple tasks at once and maintain accuracy and professionalism at all times. The responsibilities include, but are not limited to, patient check-in, insurance eligibility verification, and financial reconciliation of patient accounts. 

If you embody the following characteristics, you are highly encouraged to apply: friendly, customer-centric, detail-oriented with the ability to problem-solve, and can thrive in a fast-paced diverse environment. 

A preferred candidate will have 2-5 years of Dental front office experience using axiUm OR Dentrix. Preferred candidates will be bilingual, fluent in English & Spanish.

Job Accountabilities:

Performs a variety of administrative duties in a dental clinic or practice. Provides assistance to

patients and to management.

Hours and varied shifts for this position will be as follows:

7:30 – 4pm

8:30 – 5pm

10:30 – 7pm – Tuesday night clinic shift will be rotated every 3-6 weeks.

Preferred Qualifications:

Preferred Education: Associate’s degree

Preferred Experience: 2-5 years working front office in a Dental Clinic

Working knowledge of dental management systems, preferably axiUm or Dentrix. Experience in consumer-side healthcare environment.

Bilingual in English & Spanish.

Preferred Skills:

Answer telephones
Assemble and organize numerical data

Balance figures

Cash handling
Clinical documentation
Communicate with others to gather information
Compute totals
Customer service
Establish filling systems
Gather data
Maintain filing systems
Prioritize difference projects
Read handwritten text
Schedule appointments

Taking payments
Understand and apply policies and procedures
Use database and/or word processing software 
Verify calculations

Computer network (department or school/university)
Computer peripheral equipment
Personal computer

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

REQ20066179 Posted Date: 10/07/2019

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