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Program Specialist

Shoah Foundation Institute Los Angeles, California

Education Department

Program Specialist (Project Specialist)

Position Overview

The Education Department at USC Shoah Foundation works to bring testimony-based education programming, multimedia resources and digital tools to educators and students worldwide that support them in attaining curricular outcomes and promoting the capacity to counter hate in the world. As such, the Program Specialist (Project Specialist) plays a key role in ensuring programs are successful in a dynamic Department that works globally with diverse people and within an environment of competing priorities. The successful candidate will demonstrate an interest in working closely within teams, ability to communicate, demonstrate sensitivity and good judgment, a background in education field (k-university; Holocaust/genocide studies), communications, editing and project coordination. The Program Specialist (Project Specialist) reports to the Head of Project Management.

The Program Specialist (Project Specialist) is responsible for supporting all aspects of program development, implementation, monitoring through to completion and reporting. Working within a cross-functional team of project managers, content specialists and content editors, the Project Manager ensures program deliverables are met within the timeline specified and within budget requirements. The Program Specialist (Project Specialist) works closely with team members across groups (domestic and international) to coordinate all aspects of a program, promote buy-in and drive results with fidelity to program outcomes, client satisfaction and ultimately, Department strategic goals.

This position is funded on contracts/grants/gifts.


Project management

  • Ensure all projects are delivered on-time and within scope
  • Understand and be able to communicate budget parameters for programs, support adherence to budget goals and be able to report on progress
  • maintain all aspects of programs updated and accessible to various audiences via established processes, project management tools and workflows
  • Maintain project documentation using existing project management tools (e.g. develop spreadsheets, Smartsheets, etc.)
  • Communications
  • Write internal/external communications (e.g. digital newsletters, reports, email communications, etc.) for various audiences/purposes: educator network, internal/external stakeholders, vendors
  • Verbally communicate with various audiences and purpose, including team members, supervisor/leadership, external vendors, partners, educators, students (occasional) and new/potential audiences via outreach work


  • Conduct outreach to new and existing stakeholders (e.g. educators, students, decision-makers) for sharing information, identifying new training programs, request information/feedback and general communication to maintain relationships and connections
  • analyzing data to guide outreach using internal databases, public search engines and internal monitoring and evaluation data
  • Be knowledgeable of Education department program plans, initiatives, strategy

Monitoring and Reporting

  • Monitor program attendance and contact with audiences
  • Utilize existing monitoring tools to track program attendance and other points of contact with audiences
  • Report on program reach/statistics verbally and in writing at designated times and ad hoc requests
  • Coordinate Logistics
  • Coordinate logistics for programs and other events (e.g. locating and confirming space, catering, materials, etc.)
  • Coordinate with operations team to ensure to policies and processes
  • Establish and maintain relationships with external vendors
  • Work with content specialists on team to ensure all program or event requirements are met

Required Knowledge, Characteristics and Skills (*Must be clearly demonstrated in application materials)

  • 2 years (3 preferred) minimum work experience in at least two of the following areas:
  • Non-profit management
  • Event coordination/management
  • Communications
  • Budgeting
  • Knowledge and background in education field and Holocaust/genocide education preferred
  • Ability to work with limited supervision
  • Ability to work closely within cross-functional teams
  • Research skills (e.g. online, databases, etc.)
  • Critical thinking skills
  • Sensitivity and good judgement
  • Ability to use multiple types of software and tools (e.g. Excel, Smartsheet, Salesforce, One Drive, Outlook)
  • Demonstrated ability to develop work/implementations plans
  • Cross-cultural competency
  • Interest and commitment to equity and justice issues
  • Bilingual competency a plus
  • Autonomous, self-directed and proactive
  • Exceptional organizational skills, with an ability to manage multiple tasks and projects simultaneously and thrive in an entrepreneurial, dynamic environment
  • Strong verbal and written communication skills, including public speaking
  • Knowledge and skills in online teaching and learning/instructional design a plus


  • Bachelor’s Degree required/Master’s Degree preferred
  • 2 years of directly-related work experience/3 years preferred
  • Demonstrated excellent interpersonal, written and oral communication skills.
  • Demonstrated strong project management skills
  • Demonstrated proficiency in MS Word Suite required
  • Demonstrated digital literacy and knowledge

Required Documents and Additional Information:

  • Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
  • Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  • USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Directly related professional experience in program specialization, e.g., counseling or teaching.

REQ20077933 Posted Date: 08/05/2019
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