At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Sales Coordinator, Town & Gown
ApplyUSC Hospitality - Davidson Conference CenterLos Angeles, California
From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with 43 restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests.
We are seeking a Sales Coordinator to join our rapidly growing Town & Gown team.
We are a team of seasoned, driven professionals and need a passionate, hardworking Sales Coordinator to help us improve upon our success. You will be at ease communicating with others and take pride building and maintaining new relationships. Our customers will look to you as a source of guidance and knowledge in all things Hospitality, and you will ensure that all of their expectations are exceeded.
Perform various administrative duties and support for daily operation of sales department and manager. Coordinate event sales services and activities. Schedule meetings and events. Arrange with vendors for services, prepare agendas and correspondence, gather and organize supporting information, and oversee production and distribution of related materials. Perform and audit banquet checks and complete the billing process with finance department. Attend functions to ensure satisfactory outcome.
Cultivate relationships with new customers and maintain working relationships with existing customers and book events as assigned.
Respond to inquiries or requests for information regarding event space, rates, policies, and procedures. Screen and prioritize incoming calls, determining what contact or action is required for satisfactory disposition.
Maintain, update, and track event changes, scheduling of events and prospects in information database(s).
Coordinate production and distribution of informational materials. Provide input and ideas regarding marketing services for a variety of audiences. Conduct research on local market, competition, and customer needs for management reports. Track and provide effectiveness of various marketing campaigns.
Prepare monthly, weekly, or daily sales analysis, as needed. Gather information regarding client needs and satisfaction with services performed.
Assist in preparing sales proposals, agreements, reports, and presentations.
Assist in budget preparation and administration. Research costs. Track and monitor budget expenditures. Report on variances. Ensure purchase orders, signed contracts, and internal requisitions are processed in a timely manner.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: Bachelor’s Degree.
Experience: 2 years.
Administrative experience in an office, hotel, or convention center.
Demonstrated attention to detail and excellence in customer service.
Exceptional organizational and communication skills. Ability to multi-task.
Ability to communicate effectively in English.
Presents oneself professionally, in line with higher education environment.
What We Prefer:
3 years of experience in special events, catering, and/or sales.
Ability to oversee student, temporary, and/or resource workers.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu.
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!