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Senior Assistant Director, Eligibility

Admission and Financial Aid Los Angeles, California

The USC Office of Financial Aid is seeking a Senior Assistant Director, Eligibility (Financial Aid Counselor II) to join our team. This position reports to the Associate Dean, Compliance and Training.

The Senior Assistant Director, Eligibility provides counseling and assistance in matters pertaining to financial aid eligibility. This role provides training and guidance to other counselors on financial aid policies and procedures, resolves complex eligibility questions, and manages special projects as assigned. In addition, this position participates in and leads teams that assist in evaluating, enhancing and creating new internal policies, procedures and practices.

The Senior Assistant Director, Eligibility, has day-to-day responsibility over Return to Title IV and various aspects of student and program eligibility. Responsibilities include, but are not limited to:

  • Completing Return to Title IV calculations for students who completely withdraw based on federal regulations
  • Verifying citizenship and eligible non-citizen status
  • Resolving unusual enrollment history flags
  • Reviewing identity and statement of educational purpose documentation for verification
  • Working with campus partners to ensure academic calendars meet Federal Student Aid guidelines
  • Overseeing consortium agreements with domestic and foreign institutions
  • Maintaining policies and procedures to document how internal processes satisfy federal, state, and institutional financial aid requirements

Required Knowledge, Skills and Abilities

  • Bachelor’s degree required
  • General knowledge of federal and state financial aid processes and regulations, including familiarity with the Federal Student Aid handbook
  • Must be able to research and think critically about complex eligibility scenarios
  • Experience with Microsoft Office applications, especially Excel and Outlook
  • Professional demeanor, ability to communicate effectively both verbally and in writing with students, parents, staff, and general public
  • Ability to organize and prioritize multiple projects simultaneously while maintaining accuracy and attention to detail
  • Equivalent combination of relevant education and experience may be substituted as appropriate

Please submit a cover letter and resume as part of your application.

Applications will be accepted through February 7, 2020.


Job Qualifications Minimum Education: -Bachelor's Degree -Combined experience/education as substitute for minimum education Minimum Experience: -2 Years Minimum Field of Expertise: -Student financial aid counseling Preferred Experience: -3 Years - Prior financial aid experience at a private nonprofit institution a plus. Preferred Field of Expertise: -Prefer USC experience with knowledge of SIS computer system


REQ20085027 Posted Date: 01/16/2020

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