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USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $5 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

Student Services Advisor I

Office of Admission and Financial Aid Los Angeles, California

The USC Student Services Contact Center is looking for a Student Services Advisor I. The Position will work in the Contact Center assisting with all aspects of the admission process for undergraduate and graduate applicants, including assisting prospective and current students with financial aid processes.  Also counsels and/or provides undergraduate students with a range of services covering admissions, financial aid and advisement and coordinates delivery of services with appropriate university offices.  The Student Services Advisor I is required to answer detailed financial questions via telephone, email and in person.   The Student Services Contact Center has an annual demand greater than 280,000 calls.  Lastly, the Student Services Advisor I evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling, and liaises with other offices on behalf of students to facilitate problem resolution.

Please submit a cover letter and resume as part of your application.

JOB QUALIFICATIONS: Minimum Education: -Bachelor's Degree Minimum Experience: -1 Year Preferred Education: -Master's Degree Preferred Experience: -2 Years Minimum Field of Expertise: -Student program or services experience Preferred Field of Expertise: -Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

REQ20078682 Posted Date: 08/13/2019
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