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Student Services Advisor I

Ed.D Program Office Los Angeles, California

POSITION SUMMARY

Academic Advisor to the Rossier School of Education EdD Programs. Advise students on the requirements of the EdD degree, evaluate unusual student circumstances, gather relevant information, and propose solutions. Seek training in university software, processes, and policies, maintain currency of training, and serve as source of expertise for the program team. Create and maintain student records in databases. Analyze student data, design reports, and propose and execute strategic plans to manage student populations. Participate in budget analysis and tuition projections as they relate to student management. Compose communications to individual students, groups, and strategic partners, using email, social media messages, reports, guides, recorded advising modules, and live Adobe Connect sessions. Collaborate with other university offices to resolve issues of petitions, financial aid, grades, fees, etc. Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and teaching resources. Collect instructors’ syllabi and course reading materials and review for accuracy. Design and execute student events including orientation, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.

ROLE & RESPONSIBILITIES

  • Provide academic counseling for doctoral students. Advise on matters of curriculum, course and degree requirements, and progress in the program.
  • Analyze student data, design reports, and propose and execute strategic plans to manage student populations.
  • Participate in budget analysis and tuition projections as they relate to student advisement.
  • Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and teaching resources.
  • Design and execute student events including campus immersions, orientation, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.
  • Maintain currency on university policies, procedures and regulations pertaining to registration, course and degree requirements, graduation requirements, petitions and other student services.
  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

ADDITIONAL DESIRABLE SKILLS/QUALIFICATIONS INCLUDE

  • Strong commitment to excellence
  • Action and detail orientation to ensure accuracy in complex tasks
  • Organizational skills and time management
  • Ability to work well independently and with a team
  • Comfortable with data management
  • Ability to troubleshoot student issues utilizing multiple resources effectively
  • Excellent interpersonal and communication skills
  • Ability to excel in a fast-paced environment
  • Adapts well to change
  • Highly motivated to ensure student success
  • High energy, positive and enthusiastic

REQUIRE DOCUMENTS: In order for your application to be considered, you must attach your cover letter and resume.


Minimum Education: Bachelor's degree

Minimum Experience: 1 year

Minimum Field of Expertise: Student program or services experience


REQ20066731 Posted Date: 10/15/2018

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