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Student Services Advisor II - KSOM Graduate Affairs

Graduate Affairs Los Angeles, California

The Keck School of Medicine of USC Office of Graduate Affairs is seeking a Student Services Advisor II to join its team. The Student Services Advisor II counsels and/or provides graduate students with a range of services covering academic counseling and advisement (course and degree requirements), financial aid, registration, and student programming. Coordinates delivery of services with appropriate university offices.

Specific Job Accountabilities:

  • Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly related experience as a minimum requirement.
  • Provides academic counseling for graduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance. Monitors student progress in honors and probation programs.
  • Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.
  • Provides career information and limited placement services for students.
  • Counsels students and parents on matters concerning financial aid packages. Evaluates student situations and requests regarding financial aid awards and takes appropriate action. Identifies and recommends scholarship recipients based on eligibility requirements. Monitors local financial aid budget and scholarship awards. Recommends teaching and research assistant appointments, matching abilities and background to assignments.
  • Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with Petition applications, resumes and letters of recommendation. Interfaces with faculty, administrators and students regarding grading policies, academic progress and student promotability.
  • Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies. Contracts with vendors for services and attends and oversees events to ensure arrangements are handled as planned.
  • Participates in committees at the department, school, college or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.
  • Serves as advisor to student groups and organizations. Assists in planning and administering special programs such as faculty advisor programs, peer tutorial or advisor groups, and honors groups.
  • Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services.
  • Maintains and compiles statistical data. Prepares reports for internal and external use.
  • Gathers financial data and assists in budget development. Assists in the writing of grant proposals and solicits donors as appropriate. Monitors expenses and authorizes expenditures.
  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time

Minimum Education: Bachelor's degree Combined experience/education as substitute for minimum education Minimum Experience: 3 years Preferred Education: Doctorate, Master's degree Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead


REQ20090564 Posted Date: 06/26/2020

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