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USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

Student Services Advisor II

Graduate School Los Angeles, California

The University of Southern California (“USC”) is a leading private research university located in the heart of Los Angeles – a global center for arts, technology and international business.  As the city’s largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic schools and units.  As a USC employee, you will enjoy excellent benefits and perks (https://employees.usc.edu/benefits-perks/) and be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

USC Graduate School is seeking outstanding candidates for the position of Student Services Advisor II, to join its team to support the university’s commitment to increasing graduate student diversity, inclusion and access on the UPC and HSC campuses. Builds a diverse and inclusive graduate student community (both campuses). Primary coordinator for summer undergraduate research program for underrepresented potential PhD applicants from outside USC. Fosters institutional partnerships with minority serving institutions in Southern California and beyond. Ensures PhD students from diverse backgrounds receive appropriate academic professional development information and training university wide (both campuses).. Counsels and/or provides undergraduate and/or graduate students with student services covering one or more key areas such as admissions, financial aid, academic counseling and advisement, graduation counseling and clearance, records and registration, placement and career services, and student programs. Coordinates delivery of services with appropriate university offices. Position is affiliated with a major academic program, academic department, school or college. This is a specialist position which may lead other student services advisors or may perform highly specialized activities for which an advanced degree is a minimum requirement, e.g., academic counseling and programming and curriculum development. 

Job Accountabilities: 

•Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly
related experience as a minimum requirement

•Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies. Contracts with vendors for services and attends and oversees events to ensure arrangements are handled as planned

•Assists in the preparation or update of bulletins, newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors

•Provides career information and limited placement services for students and alumni. Coordinates internships and cultivates job and career opportunities with employers. Plans career events. Maintains employer directories and career resource information

•Gathers financial data and assists in budget development. Assists in the writing of grant proposals and solicits donors as appropriate. Monitors expenses and authorizes expenditures

•Counsels or advises prospective students and families on one or more key areas such as admissions, financial aid, housing and academic requirements. Intervenes with university central student services as necessary to connect prospective students with the right staff member or department in order to facilitate the application process. Provides initial evaluation of admissions and/or financial aid applications

• Assists in the planning and execution of recruitment strategies and programs for a major academic program, department, school or college. Represents same at university recruiting events. Coordinates recruitment activities with the university admissions office. Researches demographics, plans outreach programs and events, mail campaigns, school visits, receptions and college fairs. Cultivates network of teachers and counselors at high schools and community colleges. Enlists faculty support in recruitment efforts

•Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution

•Participates in committees at the department, school, college or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.

•Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services

•Maintains and compiles statistical data. Prepares reports for internal and external use 

•Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time


Preferred Qualifications:
Education:  Doctorate, Master’s Degree 
Experience:  5 years

Minimum Qualifications:
Education:  Bachelor’s degree
Experience:  3 years
Field of Experience:  Directly related experience in student services and programming with ability to lead

Benefits:
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six (6) months of employment; tuition benefits for staff and their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses and free tram pick-up services; discounts to football, basketball and other campus events.

Application Procedure:
As part of the application, candidates must upload one document file (Word or PDF) that contains the following: 1) a cover letter, 2) Resume (including telephone and e-mail address).
USC is an equal-opportunity educator and employer, proudly pluralistic and firmly committed to providing equal opportunity for outstanding persons of every race, gender, creed and background. The university particularly encourages members of underrepresented groups, veterans and individuals with disabilities to apply. USC will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Further information is available by contacting uschr


Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead


REQ20091338 Posted Date: 09/22/2020

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