Support Coordinator - AC Surgery Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Assist with all aspects of patient care.  Coordinate clinic schedules, patient appointments and follow up.  Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.

Assist the office with clerical duties.  Other duties may include: assisting multidisciplinary team in managing the care of the patient’s thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department.  Other duties as assigned.

Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.

Minimum Education: • High school graduate or equivalent Minimum Experience/Knowledge: • Entry level accepted; 1+ years experience in acute care or ambulatory care setting preferred. • Ability to communicate effectively in English both verbally and in writing. • Knowledge of medical terminology preferred. • Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred. Required License/Certification: • Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. • BLS for Healthcare Provider from American Heart Association card preferred.