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Information Technology Services

At Information Technology Services, our goal is to be the university's trusted business partner by creating a culture of exceptional customer service. Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC's schools, hospitals, research centers, and administrative units. Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.

System Remediation Analyst, IMAGINE

Business Strategy and Applications- Workday Programs ITS Los Angeles, California

The University of Southern California (USC) has established a Workday Financials deployment program covering our academic enterprise as well as our hospitals. This program is critical to USC’s overall goals to improve administrative efficiency. Workday Financials will be paired with the existing Workday HR and Payroll solutions implemented in 2013.  

We are currently seeking a System RemediationAnalyst to join our Workday Financials deployment program team. The System Remediation Analyst will be developing requirements, conceptualizing designs, and recommending business processes in support of core organizational functions for the university. Collaborating with a broad range of business partners and stakeholders, including students, faculty, and staff. Effectively documenting future-state processes, testing the effectiveness of developed solutions, and enabling the adoption of new business processes through training support. Demonstrating ITS values in action.

ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:

  • Enterprise information systems
  • University wired and wireless networks
  • Educational Technology
  • Research Computing
  • IT Security

This is a fixed-term position with an anticipated end date of September 30, 2021 Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.

What You’ll Do:

  • Develops requirements, conceptualizes designs, and effectively recommends business processes in support of core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively across the organization, with fellow analysts and others (e.g., user experience researchers, product managers, designers, developers). Engages with technical teams to profile applications and services, and identify interdependencies or complementary designs
  • Engages in Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions, and in standard business analysis methodology, outlining problems, opportunities, and solutions. Supports process-improvement efforts within the team and across the organization
  • Build, designs, and delivers solutions that meet customer needs and expectations. Participates in user research to gain understanding of customer and stakeholder pain points, challenges and needs
  • Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge while contributing to innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities
  • Works to mitigate risk while owning tasks, resources, and changes. Supports the release management process by anticipating risks. Produces required project analysis documentation (e.g. business requirements, scope matrices, use cases, future state proposals, user acceptance technology [UAT] plans)
  • Collaborates with a broad range of business partners and stakeholders, including students, faculty, and staff. Utilizes leading practices to effectively anticipate, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions
  • Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service)
  • Collaborates with team members and management, implementing effective solutions to support the Product Strategy and Design department’s vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization.
  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time

The Must Haves:

  • Bachelor’s degree; combined experience/education as substitute for minimum education
  • 2 + years’ experience of ERP Systems Analysis experience
  • Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities
  • Experience conducting or facilitating requirement-gathering interviews or sessions
  • Experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making
  • Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts
  • Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills
  • Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment
  • Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences
  • Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective functional documentation skills

The Nice to Haves:

  • Bachelor's degree in business administration, computer science, information technology, or relevant field. Experience in IT, business administration, higher education, or related fields

Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum education. Minimum Experience: 2 years. Minimum Field of Expertise: Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities. Experience conducting or facilitating requirement-gathering interviews or sessions. Experience utilizing analytics tools to measure results of usercentered products, documenting success, presenting opportunities, and supporting decision-making. Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts. Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills. Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment. Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences. Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective functional documentation skills.


REQ20083898 Posted Date: 02/27/2020

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