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Systems Administrator II

Business Affairs - Information Technology (IT) Los Angeles, California

Viterbi School of Engineering seeks a Systems Administrator.  The incumbent will provide server, system, and infrastructure support to the Viterbi School. Responsibilities include administering, maintaining, monitoring, and securing server resources. Additional responsibilities include assisting with the repair, maintenance, deployment and support of the computers, printers and associated peripherals in Engineering Computing Center (ECC).

This position is part of the shift work team that provides service across, all 24 hours of the clock each day of the week (e.g., 24/7) in Engineering Computing Center.  The incumbent will have work schedules that include both long-term night shifts, weekend shifts and holidays on a rotational basis.

Key Responsibilities:

  • Provides computer support for faculty, staff, and student workers; responds to escalated requests/issues.
  • Setup, administers, and provides on‐going maintenance of Viterbi IT server infrastructure in conjunction with the assistance of other team members.
  • Provides input into capacity planning of the Viterbi School’s server infrastructure.
  • Enforces policies, procedures, and standards established by the management.

Other Responsibilities:

  • Stays informed of new developments and technologies in IT and instructional technologies.
  • As directed, experiments and evaluates new instructional technologies and makes recommendations for use.
  • Performs other related duties as assigned or requested.
  • Develops system documentation and user support procedures.

Preferred Qualifications:

  • Bachelor's degree in IT-related studies.
  • Four-year in an enterprise server support environment.
  • Experience supporting Mac OS X and Microsoft Windows operating systems.
  • Ability to work independently.
  • Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress.
  • Excellent organizational, communication, and customer service skills.
  • Demonstrated ability to work well both in collaborative, cross‐functional teams, and independently with excellent personal initiative.
  • Expert level understanding of computer networks, systems administration practices, and different hardware platforms.
  • Analytical and excellent at troubleshooting software applications, hardware, network, and storage.
  • Experience with server and client virtualization technologies.
  • Experience in managed-desktop environment and computing lab computer administration.
  • Strong ability to document solutions, procedures, and processes.
  • Ability to effectively manage multiple priorities.

Required Applicant Documents

Resume/CV

Cover Letter

These documents may be submitted as one PDF.  Applications will not be considered complete without these documents.


Minimum Education:
Bachelor's Degree
Combined experience/education as substitute for minimum education

Minimum Experience:
2 years

Minimum Field of Experience:
Intermediate understanding of and experience with systems administration, backups, operating systems programming languages and associated hardware platforms.


REQ20048474 Posted Date: 10/10/2017

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