At Information Technology Services, our goal is to be the university's trusted business partner by creating a culture of exceptional customer service. Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC's schools, hospitals, research centers, and administrative units. Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.
Workday Integrations Developer
ApplyWorkday Integrations TeamITSLos Angeles, California
The University of Southern California (USC) has established a Workday Financials deployment program covering our academic enterprise as well as our hospitals. This program is critical to USC’s overall goals to improve administrative efficiency. Workday Financials will be paired with the existing Workday HR and Payroll solutions implemented in 2013.
We are currently seeking a Workday Integrations Developer to join our Workday Financials deployment program team. The Workday Integrations Developer creates, develops, revises, and maintains software applications and solutions, adapting to regularly changing priorities. Supports project and task planning, and assists with security governance, policies, and overall university compliance. Provides customer-focused solutions, handling and routing customer requests appropriately for tracking and resolution. Demonstrates ITS values in action.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
This is a fixed-term position with an anticipated end date of September 30, 2021. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What You’ll Do:
Creates, develops, revises, and maintains software applications and solutions, adapting to regularly changing priorities. Ensures code is maintained, supported, and performs as intended upon implementation. Produces and presents problem-solving rationale within a variety of settings to diverse audiences. Collaborates with key stakeholders within ITS and other university departments, working to develop understanding of technical specifications and deliver features and services based on business requirements.
Supports project and task planning, contributing to the development and execution of processes and procedures and ensuring alignment with university and ITS objectives and customer needs.
Assists with security governance, policies, and overall university compliance by embedding standards, procedures, and quality analysis measures into workflows/plans. Identifies and communicates system issues, bugs, and fixes, and aids the initiation of process-improvement efforts within teams and across ITS.
Handles and routes customer requests appropriately for tracking and resolution. Supports customer point-of-views when identifying priorities and presenting solutions, leveraging insights on customer pain points, challenges, and needs.
Provides customer focused solutions, and builds and maintains effective customer relationships through timely follow-ups and efficient, effective feedback.
Leverages the latest industry knowledge and best practices to facilitate innovation, continuous improvement, and effective troubleshooting and problem-solving. Proactively experiments with and analyzes new approaches and complex, diverse, and/or conflicting datasets to identify root causes. Develops and maintains knowledge base articles, tutorials, and training resources.
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately.
Builds and maintains collaborative relationships with diverse team members, peers, and leaders.
Actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service).
Collaborates with team members and management, implementing effective solutions to support the Application Services team's vision.
Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team.
The Must Haves:
Two to five plus years of experience in information technology, software development, engineering, or relevant fields.
Foundational knowledge of security concepts, secure code development techniques, and the development and configuration of software solutions.
Ability to understand and work with large, complex systems, write test cases for new and existing code to ensure compatibility and stability, and provide detailed information and summaries to peers and supervisors.
Excellent written and oral communication skills, and the ability to establish strong, positive working relationships and rapport with diverse groups of team members.
The Nice to Haves:
Master’s degree in business administration, computer science, information technology, or relevant field. Experience in IT, business administration, higher education, or related fields
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Expertise: Foundational knowledge of security concepts, secure code development techniques, and the development and configuration of software solutions. Ability to understand and work with large, complex systems, write test cases for new and existing code to ensure compatibility and stability, and provide detailed information and summaries to peers and supervisors. Excellent written and oral communication skills, and the ability to establish strong, positive working relationships and rapport with diverse groups of team members.