Skip Navigation

Search all jobs

Let’s change the world together!

USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $5 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

Managing Director, Information Technology Infrastructure

Information Sciences Institute Marina del Rey, California

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.

*This position is located in Marina del Rey, CA*

Information Sciences Institute (ISI), part of the Viterbi School of Engineering at USC, seeks a Managing Director, Information Infrastructure. The Managing Director provides the vision and leadership in information technology necessary to advance the Institute’s research mission and direction.  Oversees strategic planning processes and policy development that enhances IPC’s role as both partner and service provider to the Institute’s research, technical, and administrative staff.  Provides broad leadership to create reliable, responsive, innovative, and secure IT services and capabilities for the ISI community, using modern best practices for managing and meeting user needs. Provides leadership regarding migration to next-generation services and support models, focusing on forward-looking innovation as a path to high-quality user services in support of ISI as an institution. Oversees and prioritizes key initiatives and manages IT group staff, including definition of responsibilities, measures, timelines, resources, and communications with stakeholders. Develops a strong internal staff culture of excellence through continuous training, high expectations, and effective organizational structures.  Develops and builds on strong ties to peers and colleagues in the ISI, USC, and broader communities, as a vehicle to ensure best practices and recognize innovative IT and research opportunities for the Institute.  As needed, assists in day-to-day production issues, acting as an escalation point to resolve urgent and/or complex user issues, and manage user expectations.  Reports to the ISI Executive Director.

Accountabilities:

- Oversees strategic planning processes and policy development that enhances ISI’s IT group as a partner and  service provider to the Institute.  Creates strategic plans and develops processes to ensure appropriate monitoring and follow-up.  Implements new strategic plans, directions and performance metrics.  Plans new IT group initiatives to gain efficiencies and improve communications.  Communicates planning, assumptions and guidelines. Gathers multiple inputs and integrates diverse requirements and objectives of the larger ISI community. Sets goals,   establishes priorities, allocates resources, develops concepts and approaches, reviews projects progress and results.

- Serves as a key architect for organizational changes required to achieve goals. Continuously evaluates IT group    

organizational mission, approaches and structures in light of larger Institute objectives.  Develops strategies and plans to position and maintain the group as a world-class research IT organization in light of continuously changing needs and technology trends.

- Develops and maintains an in-depth knowledge of ISI’s mission, strategic research directions and research computing and cyber-infrastructure activities and requirements.  Interacts with ISI research faculty and staff to develop joint research activities and facilitate forward-looking projects. Participates in, and as appropriate may lead, research proposals to external sponsors.

- Directly or indirectly manages all IT group staff.  Determines staffing needs based on goals and objectives of unit.  Oversees staff hiring, education, training, supervision, and deployment to develop and maintain a quality organization of technically sophisticated and service-oriented staff. Determines and/or recommends group hiring and salary administration including raises, promotions and reclassifications.  Approves/disapproves all work guidance actions within the IT group. Approves professional development activities.

- Develops and builds on strong ties to peers and colleagues in the ISI, USC, and broader communities.  Liaises with USC Information Technology Services (ITS) and other University elements to advance ISI and University objectives.  Engages with IT, research, and research infrastructure communities at the national and international level, as a vehicle to represent the Institute in these communities and to identify innovative IT practices and research opportunities of value to ISI. As appropriate, attends and participates in leading regional and national conferences.


- Manages IT group budget, including capital and operating expenses.  Develops capital spending plans.  Balances near-term and long-term requirements, goals, and objectives, to provide sustainable, continually updated and modernized services to the ISI community.

- Oversees and prioritizes key IT group initiatives, including concrete definition, staff responsibilities, progress measures, timelines, resource allocations, and communications with stakeholders.

- Establishes project management methods and policies to ensure adequate monitoring and completion of IT group projects on-schedule and within budget.

- Manages IT group vendor relationships and contract negotiations.

- As needed, assists in day-to-day production issues and acts as escalation point to resolve urgent and/or complex user issues.

- Maintains currency with, understands, and ensures compliance with applicable university policies and procedures, and with applicable local, state and federal laws and regulations.

- Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with university Public Safety Department.  Promotes and maintains standards for security conscious awareness and behavior.  Maintains knowledge of university's crime prevention and suppression programs and services.  Ensures dissemination of security related information to staff.

JOB QUALIFICATIONS:

Minimum Education:   Bachelor’s degree; Advanced degree preferred.

Minimum Experience:  6 years

Minimum field of expertise:

Strong policy and technical background, with understanding of current IT architectures and technology, including server virtualization, cloud and hybrid infrastructure, disaster resistant infrastructure, mobile devices, high performance and data intensive computer infrastructure.  Directly related management experience in a university environment.  Demonstrated leadership in planning and organizing. Thorough knowledge of management principles, technical and architectural directions, policy development, and outreach and partnership in a complex organization.  Exceptional interpersonal skills.  Outstanding oral and written communication skills. 

Preferred Experience:

Experience at and familiarity with USC, including relevant USC policies and procedures.

*The University of Southern California values diversity and is committed to equal opportunity in employment. *


Minimum Education: Bachelor’s degree; Advanced degree preferred.

Minimum Experience: 6 years

Minimum field of expertise:

Strong policy and technical background, with understanding of current IT architectures and technology, including server virtualization, cloud and hybrid infrastructure, disaster resistant infrastructure, mobile devices, high performance and data intensive computer infrastructure. Directly related management experience in a university environment. Demonstrated leadership in planning and organizing. Thorough knowledge of management principles, technical and architectural directions, policy development, and outreach and partnership in a complex organization. Exceptional interpersonal skills. Outstanding oral and written communication skills.


REQ20064305 Posted Date: 08/23/2018

Job matching

With just one click and a connection to LinkedIn, we can connect you with jobs that match your work experience.

Start matching

Stay connected with University of Southern California

Sign up to receive job alerts

Select interests

Recently added jobs