At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
The USC School of Architecture is seeking a Bookstore Manager to manage its retail operations at The Gamble House, a National Historic Landmark in Pasadena. The candidate will manage retail staff, interact with customers, and maintain smooth operations, including responding to customer queries and working with volunteers and student workers. The Gamble House is an internationally renowned historic house museum. This position requires a sensitivity to the fragile and historic nature of the structures and their contents.
Models and provides courteous, professional and knowledgeable service to both internal and external diverse base of customers. Establishes and maintains policies and procedures to address operational and long-term goals, including cash handling, pricing standards, loss prevention, and customer relations. Assesses store needs for all resale and store supply products. Oversees and participates in the physical inventory of merchandise and data entry into computer. Ensures merchandise presentation standards are maintained. Monitors sales, refunds and exchanges. Recruits, screens, hires, trains and directly supervises all assigned subordinate staff. Initiates, coordinates and supports special events, promotions and activities involving the bookstore. Assists in budget preparation by gathering historical data in a limited area, such as inventory, materials, supplies and salaries. Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
Specific Job Accountabilities:
Must be present on site during specified job hours and days, including Saturdays. Must be prepared to open the bookstore on Sundays by 10:00 am. Must become familiar with the operations of The Gamble House Bookstore, as well as the Gamble House more broadly, and assist as needed.
Must be able to interact with the public, staff, volunteers and donors in appropriate ways. Must be willing and able to help with occasional evening events.
Must maintain a neat workspace and be able to keep supplies organized and stocked.
Prior experience working with volunteers is required.
Organizes and expedites flow of work through office and/or administrative department, including fulfillment of phone and online orders. Initiates follow-up action such as taking parcels to the post office for shipping. Schedules retail staff hours.
Works with technical providers to ensure that point-of-sale equipment functions smoothly for daily transactions.
Serves as resource to others on departmental and university procedures or in the resolution of moderate to complex problems or issues. Interacts with university offices and/or supervisor’s subordinates to facilitate communications and information exchange.
Takes deposits to bank, maintains proper register cash order (oversees beginning and ending balances), counts donation box regularly.
Composes and produces a variety of business correspondence, reports, confidential documents and/or forms, and related materials or guides the work of other staff who produce these materials. Reviews and signs, as authorized.
Ensures confidentiality and controls access to sensitive information such as house and staff confidential files.
Coordinates department public relations functions, as assigned, such as special events, etc. Coordinates production and/or distribution of promotional materials with PR Manager as appropriate.
Researches and gathers data for departmental reports to submit to director. Conducts preliminary analysis of data. Recommends report content and format to display findings most effectively.
Assists in budget preparation by gathering historical data in a limited area, such as inventory, materials, supplies and salaries. Tracks and monitors assigned budget expenditures and/or special actions and reports on variances. Provides projections, as requested.
Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds in appropriate customer-service mode to inquiries or requests for information or refers to supervisor, as appropriate.
Maintains unit or departmental database and related records. Enters and/or verifies database transactions. Provides technical support and design or enhancements.
Assists in maintaining office equipment and purchases.
Provides training, guidance and direction to staff and/or student workers, as assigned to assure excellent customer service consistent with institutional policies and objectives. Schedules, assigns or prioritizes workloads. Sets appropriate deadlines.
Minimum Education: Associate's Degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 Years, Combined education/experience as substitute for minimum experience