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Auxiliary Services

At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.

Store Manager - Pacific Asia Museum

Pacific Asia Museum - Operations Pasadena, California


USC Pacific Asia Museum (PAM) is the only museum devoted to the arts and culture of Asia and Pacific Islands located within a major research university. Located in Pasadena, CA, the Museum is located in a registered historical building in the style of a Chinese courtyard.  Its collection of over 15,000 pieces encompasses a wide range of art and cultural traditions from Asia and Pacific Islands and spans more than five thousand years.  For additional information, see the museum’s website,


Reporting to the Head of Operations, the Store Manager is tasked with to be in charge of a unique store within the PAM.  The incumbent would provide courteous and knowledgeable assistance to customers; resolves customer issues; performs cashiering; stocking and other duties to promote efficient functioning of the store.  The incumbent’s work will enhance the visitor experience and further the PAM’s mission.


  • Provides excellent customer service to all museum visitors by maintaining friendly and helpful demeanor 
  • Research and identify merchandise suitable to align with applicable exhibits and the overall mission of the PAM
  • Manage store finances by preparing budgets, analyzing variances, and initiating corrective action
  • Secures merchandise by implementing security systems and measures
  • Work with Head of Communication and Marketing to develop and implement marketing strategy
  • Supervise and evaluate store staff
  • Interact and inform guests of current exhibitions and programs
  • Perform other duties as assigned
  • Resolves customer complaints

Preferred Qualifications:


  • Bachelor’s Degree


  • 2+ years of experience in working in a museum retail setting

Minimum Education:
- High school or equivalent

Minimum Experience:
- 6 - 12 months

Minimum Field of Expertise:
- Retail Sales

REQ20051799 Posted Date: 11/02/2017

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