Clinical Office Coordinator (Street Medicine)

The Department of Family Medicine in the Keck School of Medicine at USC is seeking an organized, self-starter to serve as the Clinical Office Coordinator for USC Street Medicine. The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside, including under bridges and on the streets of Los Angeles. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks.

In this role, your primary responsibilities include ensuring clinical compliance and credentialing, accurate billing practices during new billing implementation in street medicine and new hire orientation and onboarding. You will support the Clinical Office Manager and clinical field teams with schedules and by tracking data and discretionary funds, ordering clinical supplies and communicating professionally with internal and external partners. To be successful in this role, you should have administrative experience working within a clinical operation and an entrepreneurial spirit, as USC Street Medicine is poised for another year of growth in the realm of clinical delivery, education/workforce development, research and advocacy.

This position is full-time, on-site in the Alhambra, CA office, 8am-4pm.

Duties for this position may include:

1.     Oversees staff calendars, schedules meetings, and maintains office equipment and supplies. Coordinates with relevant university offices to ensure medical staff and medical provider readiness for services, and monitors effectiveness of processes and services. Recommends and implements modifications as necessary to achieve goals and objectives.

2. Liaises with centralized offices (e.g., billing, scheduling) to address provider or patient concerns or special requests. Researches billing questions and denials, working with billing office to resolve issues and recommend solutions or services.

3.     Tracks the onboarding of new faculty. Ensures licensure and credentials for all assigned faculty and staff are up to date and required training is completed. Participates in the development and implementation of program policies, procedures and processes.

4.     Researches and gathers data for ad hoc reports. Conducts preliminary analysis of data. Recommends report content and format.

5.     Assists with public relations and the development of marketing strategies to promote clinical services. Coordinates outreach efforts (e.g., conferences, seminars, health fairs) and the production and distribution of promotional materials.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. 

JOB QUALIFICATIONS:

Minimum Education:

Bachelor’s degree

Combined experience/education as substitute for minimum education

Minimum Experience:

2 years of related experience

Minimum Field of Expertise:

Two years’ experience in an office setting. Experience with billing and compliance. Familiarity with clinical operations. Proven ability to practice discretion with confidential information. Research skills. Excellent written and oral communication skills.

Preferred Experience:

4 years of related experience

Preferred Skills:
Communication -- written and oral skills
Organization
Scheduling

Clinical operations compliance and billing

Required Applicant Documents:

• Resume/CV
• Cover Letter

Please attach these documents during the application process.

The hourly rate range for this position is $25.73 - $31.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Applicants may apply through the University of Southern California careers website at http://usc careers.usc.edu/.

Minimum Education: Bachelor's degree Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Two years’ experience in an office setting. Experience with billing and compliance. Familiarity with clinical operations. Proven ability to practice discretion with confidential information. Research skills. Excellent written and oral communication skills.