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Keck Medicine of USC

Keck Medicine of USC is one of only two university-based medical systems in the Los Angeles area. Its internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital and more than 80 outpatient clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center was ranked No. 16 on U.S. News & World Report’s 2019-20 Best Hospital Honor Roll and among the top 3 hospitals in Los Angeles and top 5 in California. The hospital also ranked in the top 4 in urology (tie); top 10 in geriatrics; top 15 in ophthalmology, cardiology & heart surgery, gastroenterology & GI surgery and nephrology; top 20 in neurology & neurosurgery; top 25 in cancer; and top 35 in pulmonology & lung surgery.

Clinical Programs Manager - VBSO - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Hospital - VBSO Hospital Alhambra, California

The Value Based Services Organization (VBSO) will support Keck’s ability to optimize future value; Quality plus Service over Cost translates into Value for healthcare.  The VBSO will deploy programmatic governance, change management services, organizational cultural alignment, communication management, leadership, and value transformation efforts to the Keck Health System.  This position supports the VBSO clinical operations, an internal department of Keck Medicine of USC.  In addition, the position supports achieving VBSO Goals/ Objectives through excellent teamwork and communication.  This position will facilitate three key focus areas in clinical operations:  Implementation (PM), (Analytics), and (Systems). Support implementation of clinical programs (PM); responsible for ensuring the VBSO department’s portfolio of projects/ programs are delivered within scope, by due date, budget, and adhere to standards set by leaders. This includes reporting on progress, health, risk and remediation plans. Support analytical needs, including dashboards, reports, databases and tools (Analytics); create/ review key VBSO departmental reports to identify improvement opportunities to meet Goals/ Objectives. Support clinical systems and applications, including administrator role and activities; responsible for coordination of all aspects of planning, design, development, implementation, maintenance, and evaluation of clinical information systems for the VBSO.  This includes clinical and operational reports aligning with Goals.

USC/ Keck is a complex and highly matrixed organization, working collaboratively among cross-functional teams with many internal departments and leaders.This position also works with external vendors and partners.


Minimum Education: Bachelor’s degree in Business Administration, Health Administration, or related field required Master’s degree (MBA, MHA, MPH, MS, etc.) &/or Advanced clinical degree (RN or NP) preferred Advanced degree in Project Management preferred Minimum Experience/Knowledge: Technical: • Minimum five (5) years clinical programs and systems implementation in managed care environment • At least three (3) years of process improvement efforts to improve clinical, operational, financial performance in managed care organization(s) • Minimum five (5) in portfolio, program, and project management • Ability to manage and analyze portfolio of complex projects/ programs to meet Goals/ objectives while maintaining scope (preferably below budget and ahead of schedule) • Project Management Professional (PMP) desired; additional Portfolio Management Professional (PfMP) and/ or Program Management Professional (PgMP) also desirable but not required • Proficient Analytics and Systems skills • Proficient PC skills: Working knowledge of databases, spreadsheets, and statistical software programs. Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. Ability to manage and analyze data; strong analytical thinking and problem-solving skills. • Proficiency in: MSOffice Suite (including Project, Visio, Excel, Word, PowerPoint, SharePoint), Tableau. EHR (Cerner highly desired; Epic experience acceptable) experience is a plus. Webpage content development &/or maintenance experience is a plus. General: • Leadership experience with a demonstrated record of accomplishment • Ability to coordinate diverse, cross-functional teams so that all individuals and teams work in concert to meet objectives • Develops strong internal and external client relationships to meet Goals/ objectives • Excellent verbal, written and presentation skills • Proven problem solving skills from problem assessment to solution selection • Ability to demonstrate critical thinking, providing options and recommendations, mitigating risks, and resolving items • Ability to work well with minimal oversight and as part of team or team leader • Strong communication skills and ability to report on any project/ program to stakeholder audiences, including executives • Highly organized and efficient with great time management skills • Ability to meet multiple deadlines with many stakeholders and adapt to changes in a fast-paced work environment Required License/Certification: Project management certification preferred, not required. Valid RN or NP licensure preferred, not required. Fire and Safety Certification - If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)


REQ20087497 Posted Date: 03/09/2020

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