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Keck Medicine of USC

Keck Medicine of USC includes the Keck School of Medicine of USC, the region’s first medical school; the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established by the National Institutes of Health (NIH) in the United States; the USC Care Medical Group, a medical faculty practice; the Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; and USC Verdugo Hills Hospital, a 158-licensed bed community hospital. It also includes more than 40 outpatient facilities, some at affiliated hospitals, in Los Angeles, Orange, Kern, Tulare and Ventura counties.

In 2016, U.S. News & World Report ranked Keck Medical Center of USC among the Top 10 hospitals in the state and among the Top 50 hospitals in the United States in seven specialties: ophthalmology, urology, cancer, geriatrics, orthopedic surgery, nephrology and cardiology and heart surgery.

Director, Accounts Receivable & Customer Service - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Hospital - Patient Accounting Hospital Alhambra, California

Minimum Education:

  • Bachelor’s Degree in Business or Hospital Administration or equivalent in years of services with the scope of AR management.    
  • 10+ years of progressively responsible accounts receivable management   and supervision.                                         

Minimum Experience/Knowledge:

  • Knowledge of Registration, Patient Accounting data processing, customer service, California collection law and all insurance billing regulation.
  • Typing 35-45 wpm and 10-key adding machine and math concepts.
  • Demonstrated proficiency in Word, Excel and Access.
  • Effective communication with all customers.                                       

Required License/Certification:

  • Fire and Safety Certification.  If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. 

Primary responsibility for all facets of accounts receivable (AR) collections and management. This includes comprehensive work flow through to liquidation, dispute management, analysis and in-depth AR trending, follow-up tactics and techniques and on-going staff education. Oversee all collections-related functions and outsourced vendors. Ensure all accounts have insurance coverage verification, correct insurance plan code assigned and setup. Monitor proper referral or authorization processes to maximize cash and limit disputed inventory. Work with payers directly on inventory and aging. Manage department in compliance with established policies and procedures. Oversee customer-focused collection self pay and balance after insurance and aiding patients with financial assistance application and approvals. Focus on core collections and minimize aging of inventory. Monitor credit balance reporting to ensure compliance with Variance Policy and State regulations, including AB1455. Review and approve refunds, write-offs and adjustments on accounts and ensure departmental and hospital policy regarding approval levels. Continually data mine to identify payer issues, trends and escalate as necessary and in support of long-term strategy development for revenue cycle initiatives. Monitors staff performance with monthly management operating reports. Develop and manage budget requirements. Hire, continually monitor, train staff on collections practices and techniques to drive best-in-class collections and dispute results. Manage payer and legal relationships and results to liquidate AR within established standards. Continually monitor inventory by payer and deliver accountable results of Net to 90/120 calculation and provide documentation for staff follow-up activities. Identify and implement improved workflow and procedures. Create and implement new procedures to respond to internal and external needs in a timely fashion. Demonstrate knowledge of and practices the hospital and department policies and operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventative maintenance, and the standards outlined in the hospital’s Code of Conduct as well as regulatory or compliance policies applicable to job responsibilities. Monitor and ensure that issues with health plans are prioritized, communicated and resolved in a timely fashion. Project an image of professionalism, appearance and conduct. Self-motivated and proactive. Performs other duties as assigned.


REQ20080116 Posted Date: 09/11/2019
CChristine Hovagimian: 2015 Keck Employee of the Year
Victor Dimacali: 2015 Keck Medicine Nurse of the Year

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