Project Specialist

The Department of Family Medicine of the Keck School of Medicine of USC, Alhambra Campus, is seeking a Project Specialist to join our team at the National Center on Elder Abuse (NCEA).

The successful applicant will lead NCEA’s communications and marketing coordination across multiple channels (social media, email, press, and print materials), driving NCEA's efforts to engage various audiences, disseminate critical information, and raise awareness about elder abuse and justice. The successful applicant will be responsible for creating and disseminating compelling content and campaigns, while also providing essential administrative and project support. The successful applicant will also oversee the NCEA’s Internship and Volunteer Program and provide a meaningful, impactful experience for participants.

We're looking for someone who thrives in a fast-paced environment, demonstrates exceptional organizational skills, and manages multiple assignments effectively. Excellent verbal and written communication, along with the ability to comfortably interact with a variety of staff, partners, and professionals, are essential for this role.

This is a full-time, flexible remote/hybrid position in Alhambra, CA. 

Essential Duties: 
•    Social Media Management: 
o    Develop, implement, and manage NCEA's social media content calendar across platforms (e.g., X/Twitter, Facebook, LinkedIn, Instagram).
o    Create, curate, and schedule engaging text, image, and video content that aligns with NCEA's mission and promotes elder justice.
o    Monitor social media channels, respond to comments and messages, and foster meaningful online conversations.
o    Track and analyze social media metrics and prepare regular performance reports.
o    Stay informed on social media trends, platform updates, and best practices relevant to non-profit and public health communications.
o    Actively promote NCEA initiatives, webinars, publications, events (e.g., World Elder Abuse Awareness Day - WEAAD), and partner initiatives.

•    Content Creation & Dissemination: 
o    Convey complex information about elder abuse prevention and response into accessible, shareable social media graphics, infographics, fact sheets, and short videos.
o    Assist in drafting short-form copy for social media posts, email blasts, and website announcements.
o    Support the dissemination of NCEA resources and tools through various digital channels.

•    Internship and Volunteer Program Management and Support Elder Justice College Ambassadors Program 
o    Oversee the coordination and management of NCEA’s internship and volunteer programs 
o    Recruit, onboard, and mentor interns and volunteers and cultivate an impactful experience for participants 
o    Provide support and coordination for the Elder Justice College Ambassadors program and college campus outreach 

•    Project Support: 
o    Provide general administrative and logistical support for NCEA projects.
o    Help organize and maintain digital files and communication records.
o    Support the NCEA team with other duties as assigned to ensure project success.
o    Respond to technical assistance inquiries

Required Qualifications: 
•    Bachelor’s degree in Communications, Marketing, Public Relations, Public Health, Social Sciences, or a related field.
•    2+ years of professional experience managing social media accounts for an organization, non-profit, or government agency.
•    Experience working in a non-profit, public health, or government environment.
•    Knowledge of elder abuse prevention and intervention and aging.
•    Experience with video editing software (e.g., CapCut, Adobe Premiere Rush) for short-form social media content.
•    Experience with social media analytics platforms (e.g., Sprout Social) beyond basic built-in tools.
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) 
•    Proficiency with social media platforms (Facebook, LinkedIn, Instagram, etc.) and social media management and scheduling tools (e.g., Sprout Social).
•    Proven ability to create engaging, audience-appropriate content for various social media platforms.
•    Excellent written and verbal communication skills, with a strong grasp of grammar, punctuation, and tone.
•    Basic graphic design skills using tools like Canva, Adobe Express, or similar.
•    Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines effectively.
•    Demonstrated passion for social justice, elder rights, or public health issues.

Preferred Qualifications:
•    Master’s degree in Communications, Marketing, Public Relations, Public Health, Social Sciences, or a related field.
•    3 + years of applicable project or administrative experience 
•    Experience in coordinating or managing internship or volunteer programs 
•    Bilingual proficiency (especially Spanish) is a plus.

Required Application Documents:
To be considered for this position, please submit the following:
•    Resume/CV
•    Cover Letter
•    3 professional references 
•    Writing samples 
•    Social media portfolio  

The hourly rate range for this position is $29.59 - $37.68. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Skills: Directly related education and experience to be able to advise on project procedures and analysis techniques. Preferred Education: Master's degree Preferred Experience: 3 years