Support Coordinator - Arcadia Eye Institute Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician.

The Ophthalmic Support Coordinator position assists with leading ophthalmology clinic operations in our Arcadia location and is the central point for coordinating patient care/patient flow within the ophthalmology service. The O.S.C is also responsible for coordinating other ophthalmic/support staff which rotate through the service, and is responsible for monitoring and maintaining service specific policies and procedures. Acts as liaison between the patient and the physicians on the service, ensuring that questions and concerns are resolved in a timely manner, and any and all necessary documents are filled out by physicians and/or clinical fellows. The Ophthalmic Support Coordinator performs registration, scheduling, and front desk functions. Ensures all guests receive a warm welcome and excellent patient experience.

Essential Duties:

• Develops and implements service specific operational protocols that promote service efficiency and teamwork with other services. Coordinates and monitors flow of patients through clinic.
• Assists with all aspects of scheduling appointments, and post surgical appointments. Ensures an organized efficient flow for all providers in the ophthalmic services.
• Performs insurance verification and all required pre-registration tasks.
• Monitors physician’s daily clinic schedule, prepares to notify and collect all balances and copays due by patient at the time of services.
• Complies with all policies, procedures, regulatory and legal requirements as applicable.
• Performs all tasks in a safe manner in compliance with safety policies and according to applicable regulations. Maintains a neat workstation and environment.
• Takes on assignments as designated by clinic manager or lead. Ensures timely meal breaks are taken as scheduled or directed by clinic manager
• Manages all front desk operations including but not limited to checking patients in and out. Prepares and submits deposits per USC policy for pick up.
• Provides phone coverage as needed, demonstrates flexibility in covering other staff members for sick time, vacation or leave of absence.
• Processes new referrals in a timely manner, including obtaining outside medical records, entering appropriate information into the scheduling system, performing eligibility checks to clear patients financially.
• Coordinates with insurance carriers and medical groups to obtain treatment authorizations for office visits, tests, procedures, and surgeries.
• Order and maintain office supplies, assist in the care and maintenance of department equipment. Ensure service contracts are secured for all equipment.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Experience working in a university-based medical facility/academic teaching environment.

• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be comfortable with computers.

Preferred Qualifications:

• Pref 5 years Recent experience in an ophthalmology practice.
• Pref Knowledge of medical terminology.
• Pref In depth knowledge of all insurance types.
• Pref Familiarity with word processing, scheduling software.
• Pref Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.
• Pref Demonstrates flexibility with varying work hours and shifts

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.