Keck Medicine of USC
Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country.
Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.
Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in eight specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2022-23 Best Hospitals rankings.
Manager - Office of Performance and Transformation - Full Time 8 Hour Days (Exempt)
Apply Keck Medicine of USC Hospital Glendale, CaliforniaThe Performance Improvement Manager facilitates improvement initiatives across Keck Medical Center of USC to sustainably improve the performance of departments and processes in the domains of people & collaboration, quality outcomes, safety, patient satisfaction, operational effectiveness, resource management. finance and growth. The manager facilitates the assessment and diagnosis of problems, architects, data analytics, facilitates, leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. This position may also develop dashboards as needed. The manager also acts as a coach for his/her/their team and for any managers they interact with to help them establish mechanisms to sustain performance after the completion of projects.
The Manager supports the development of management mechanisms and systems, and also participates actively in training to build Lean and other performance improvement capabilities widely in the organization. The manager has deep experience in the application of Lean and other systems to drive improvement across the medical enterprise.
The scope of activities for the Manager, include: creating collaborative customer relationships, implementing lean design while developing business solutions with administrative and clinical stakeholders, managing performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.
Minimum Education: • Bachelor’s Degree • Master’s Degree preferred (Health Administration, Business Administration, Public Health or related fields) Minimum Experience/Knowledge: 5 years / 8 preferred Minimum • Experience leading Lean process improvement in an hospital for at least 5 years with proven trtack record of sustainable results • Proficient PC skills. Working knowledge of databases, spreadsheets, word processing and statistical software programs. Knowledge of business (operational, clinical and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem solving skills. Preferred • At least one year experience leading Lean in an Academic Medical Center Lean certification from a reputable source (University of Michigan, ThedaCare, Johns Hopkins, Denver Health, etc.) Extensive experience as a coach and with improvement projects in a wide variety of clinical settings” • Extensive experience as a coach and with improvement projects in a wide variety of clinical settings The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
REQ20167151 Posted Date: 09/21/2025 Apply
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