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Keck Medicine of USC

Keck Medicine of USC includes the Keck School of Medicine of USC, the region’s first medical school; the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established by the National Institutes of Health (NIH) in the United States; the USC Care Medical Group, a medical faculty practice; the Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; and USC Verdugo Hills Hospital, a 158-licensed bed community hospital. It also includes more than 40 outpatient facilities, some at affiliated hospitals, in Los Angeles, Orange, Kern, Tulare and Ventura counties.

In 2016, U.S. News & World Report ranked Keck Medical Center of USC among the Top 10 hospitals in the state and among the Top 50 hospitals in the United States in seven specialties: ophthalmology, urology, cancer, geriatrics, orthopedic surgery, nephrology and cardiology and heart surgery.

Patient Financial Service Representative - Admitting - Full-Time 8 Hour Variable Shifts

Verdugo Hills Hospital - Admitting Glendale, California

Major Tasks, Duties, and Responsibilities 

  • Maintain daily operations of each registration area.
  • Maintain assigned staffing schedule, ensuring adequate coverage.
  • Accept reservation in a courteous and professional manner.  Obtain pertinent data.
  • Maintain pre-admit files.
  • Maintain Emergency Room logs (written and computerized).
  • Greet patients in a friendly and helpful manner, identifying self.  Wears ID badge with the name visible.
  • Interview incoming patients; obtain accurate spelling of patient’s legal name, address, phone number and insurance information.
  • Assist patient in understanding benefits and hospital policies and procedures.
  • Facilitate timely and accurate processing of patient registrations while preserving patient confidentiality and dignity.
  • Accurate data entry of information, avoiding duplicated medical record numbers.
  • Confirm accuracy of patient history and demographics.
  • Enter insurance information as needed.
  • Ascertain need for insurance authorization.
  • Maintain a positive public relations manner at all times, displaying care and compassion.
  • Explain admitting/departmental process to patients.
  • Distribute admission material to appropriate departments.
  • Develop co-workers relationships and strive to become a “team player”.
  • Assist with new employee orientation and with their continued growth.
  • Assist co-workers with problem solving.
  • Assist Director and Team Leader in maintaining a quality registration product.
  • Take part in departmental cross-training program.
  • Adhere to written hospital policy and procedure.
  • Maintain professional, business-like appearance.
  • Accept payments from patients and accurately complete cash sheet.
  • Accept departmental deposits and review for accuracy.
  • Perform all other duties as assigned.


REQ20059562 Posted Date: 08/09/2018

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