Executive Administrator, Culinary Health Operations - LV Durango Family Medicine Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

The Executive Administrator, Culinary Health Operations, at the Culinary Health Centers, manages a wide variety of administrative, fiscal, and technical activities to assure the efficient operation of all ambulatory practices across multiple locations. This position involves planning, implementation, and operational management of the department to meet the needs of the organization. The Executive Administrator (EA) actively participates in strategic planning, implementing, monitoring, and evaluating delivery of patient care, overall service delivery, performance improvement, financial accountability and achievement of department goals. The Executive Administrator (EA) reports to the Chief Medical Officer. As the senior administrative leader over ambulatory services, the Executive Administrator (EA) provides leadership and expertise in managing operations for all departments, establishing objectives, and setting standards for ambulatory practices. They are responsible for defining, interpreting, and implementing the philosophy and objectives for KCMG (Keck Community Medical Group) ambulatory operations. Key responsibilities include ensuring clinical excellence, overseeing strategic business planning, program development, fiscal accountability, people management, quality control, and fostering effective partnerships with providers and other Culinary Health Center partners. The Executive Administrator (EA) facilitates operational changes while maintaining high levels of patient, provider, and employee satisfaction. They ensure compliance with regulatory agencies' standards and all related documentation requirements. In collaboration with others, the EA continuously evaluates core processes to enhance clinical operations, reduce costs, improve cycle time, elevate service quality, and strengthen patient safety performance. They oversee all other operations directors and ensure that these leaders are trained, accountable and clear on the goals of the organization.

Essential Duties:

• Develops and implements ambulatory clinic goals, plans of service, appropriate staffing models, expense management and financial responsibility.
• Operational leadership and development of comprehensive operational planning for the Culinary Health Center ambulatory environment, inclusive of all KCMG (Keck Community Medical Group), locations in Las Vegas, department time-shares, and joint ventures/affiliations. The EA provides administrative leadership to single specialty or multi-specialty practice sites. This requires coordination between various partners and departments.
• Supports the development of clinical outreach, business affiliations and practices throughout the community. Active in the cultivation of practice development, referrals, and consultations between ambulatory centers and referring community providers.
• Collaborates with KCMG (Keck Community Medical Group), leadership, medical center operational leaders, and Culinary Health Center leadership to ensure that patient programs and services are coordinated and referral mechanisms are in place.
• Leads a team to support KCMG (Keck Community Medical Group), practices, developing systems for communication and coordination across our markets and into our system.
• Develops and carries out plans for practices pursuant to Provider Program strategy, as well as other key center initiatives that require input and buy-in.
• Interfaces with key center and community partners on behalf of the operation, and helps build, informs, and integrates clinical programs into the centers, to include implementation of facilities, systems, processes, workflow, and program promotion.
• Develops operating and capital budgets for the clinics, and directs appropriate aspects of the budget process to various supervisors within the health center. Participates in the planning and development of future ambulatory sites.
• Oversees the acquisition of equipment, repair service and supplies, provided to ambulatory clinics; operating within the budgetary framework and approval processes.
• In collaboration with performance improvement teams, assists in establishing and maintaining an overall quality management program for the ambulatory environment to assure the safe delivery of patient care.
• Maintains compliance with all relevant agency requirements.
• Assures that the delivery of patient care is in compliance with both safety and risk management standards of the KCMG (Keck Community Medical Group), and directs staff in the planning, implementing, and monitoring of patient care delivery according to those same standards.
• Develops and maintains policies and procedures for ambulatory care environment, meeting the needs of the practices and in alignment with the health center to assure safe, seamless patient care and administrative process.
• Maintains and coordinates the continuity of care for patients in the ambulatory environment.
• Serves as a facilitator between the professional staff, support staff, nursing staff and administrative leaders to assure identification of problems and timely resolutions, as appropriate.
• Assures the recruitment and retention of clinic support staff. Actively participates in employee satisfaction initiatives.
• Supports the use of system integration and information technology to facilitate efficient workflow processes in a patient-centered environment.
• Provides the organizational infrastructure for ongoing orientation, training, education and professional development for all employees in the ambulatory clinics.
• Assures that all staff received competency assessments on at least an annual basis.
• Assures that all licensing requirements by KCMG (Keck Community Medical Group), and other agencies having jurisdiction are in place.
• Directs and develops directors, managers, supervisors and support staff on organizational priorities, goals and strategic plan.
• Provides vision, forward thinking and strategic planning in a proactive manner while being open-minded and creative in establishing a strategic direction.
• Develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department. Effectively communicates strategy to obtain commitment by the responsible individuals.
• Leads the strategic planning process. As plans are developed, these plans and objectives are integrated within the plans of the health centers.
• Identifies and evaluates programs and emerging technologies. Responsible for planning, evaluating, developing, and implementing new health services and programs. Analyzes existing services, community needs, and healthcare trends in order to develop and recommend short- and long-range goals and plans for the centers.
• Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of a performance based plan.
• Exhibits unyielding commitment to providing excellent service to patients, providers, employees and other partners.
• Demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport.
• Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport.
• Exhibits strong interactive skills through a demonstration of respecting others' feelings, ideas and opinions; fosters an open interchange, displays a genuine understanding and acceptance of others.
• Demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals and objectives.
• Systematically addresses problems, defines alternate solutions, negotiates and facilitates implementation of solutions.
• Contributes new ideas and new ways of thinking to improve departmental performance and services. Identifies need for change and develops/accepts creative approaches and solutions. Participates in performance improvement activities, and by challenging processes, eliminates inefficient/ineffective procedures and waste by collaborating with co-workers or across departments to improve processes. Implements an effective and on-going program to monitor, evaluate and improve the quality of services delivered.
• Develops processes and procedures which are effective, efficient and aligned with organizational goals and values. Responsible for coordinating and integrating healthcare services. Ensures division has qualified staff and needed resources in order to deliver safe quality care and outcomes. Establishes performance standards with which to measure effectiveness and efficiency of services.
• Performs other duties as assigned.

Required Qualifications:

• Req Master’s degree in Health Science Administration, Public Health or related field

• Req 10 - 15 years Leadership experience in a multispecialty clinic practice environment. This experience must include health care/practice operational senior management roles including operations and strategic planning.
• Req Experience in developing a patient-centered and physician-friendly culture; demonstrates a strong track record of enhancing physician engagement within a system.
• Req Proven experience in building ambulatory patient care centers and multi-specialty clinic.

• Req Superior communication and facilitation skills
• Req A track record of solid performance as a skilled leader with an ability to measure and improve outcomes, assess market potential and take appropriate business risks to achieve goals in growing clinical programs
• Req Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups

Preferred Qualifications:

• Pref Specialized/technical training Graduate from an accredited Nursing or other Clinical degree Program

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $220,064.00 - $363,105.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.