Account Executive, Ticket Sales

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.  We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit, Togetherness, Passionate Pride for USC, and Our Courage to Blaze the Trail, the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

Job Description:

USC Athletics is looking to hire an Account Executive, Ticket Sales to join our staff and student community of 600+ individuals.  This role is primarily responsible for selling tickets for football, men’s and women’s basketball, men’s and women’s volleyball, soccer, and baseball.  This individual will conduct research, develop lead lists, and work at a number of different sporting events.  Account Executives will be provided with some leads, but are also responsible for seeking new business through web research, client referrals, cold calling, etc.

Reporting directly to the Associate Athletic Director of Ticket Sales and Service, the Account Executive will work in collaboration with marketing, development, game operations and management, and team personnel. The ideal candidate will have experience and training in Paciolan and Salesforce, and high proficiency in Microsoft Office, Microsoft Excel, and other basic computer usage. Familiarity with basic tenets of sales and customer service (sports industry-specific) is a plus. Knowledge of and experience working in higher education preferred. Understanding of the unique culture and needs of college athletes preferred.

This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Highly motivated with a positive attitude.

• Sales experience preferred; sports sales experience a plus.

• Exemplary self-discipline, professionalism, pride, and work ethic.

• Outstanding listening, written, and verbal communication skills.

• Committed to personal integrity and team-oriented.

• Detail-oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress.

• Excellent organizational and time management skills.

• Creativity and ability to see ideas through to successful execution.

• Enthusiasm for and/or experience in professional sports sales and/or service.

• Thoroughness and attention to detail.

• Compliance with organizational directives.

This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.

This is a non-exempt position with expected flexible hours required (working evenings/nights, weekends and holidays).

Roles and responsibilities to include:

• Call past ticket buyers to sell ticket packages for football, men’s and women’s basketball, men’s and women’s volleyball, soccer, and baseball.

• Generate new group sales by targeting and developing relationships with organizations within southern California.

• Make sales calls to youth and adult sport and recreation leaders, coaches, and team parents.

• Service, renew, up-sell, and cross-sell current group and season accounts.

• Conduct internet research to generate new lead lists.

• Responsible for servicing a portfolio of Trojan Athletic Fund (TAF) members that will be assigned to an annual touchpoint program.

• Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.

• Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.

• Perform “game day” responsibilities, including acting as customer service greeters and working ticket sales booths.

• Assist with creative development for production of sales materials, including flyers, brochures, and other support material.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifications:

• The ideal candidate will possess a minimum of a high school degree (associate’s degree preferred) and <1 year of experience (1 year preferred). Combined experience/education as substitute for minimum education.

• Proficient with Paciolan, Salesforce, and Microsoft Office programs.

• Experience working in higher education and/or a sports related field ideal.

• Valid driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Hourly Range:

The hourly rate for this position is $17.87 and is eligible to commission on ticket sales generated. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To Apply:

All candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.