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Auxiliary Services

At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.

Assistant Kitchen Manager, McKay's

USC Radisson - McKays Los Angeles, California

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the Radisson Midtown Hotel at USC offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

Pre-game, post-game or no-game, McKay's is the perfect place to enjoy a great breakfast, lunch, or dinner with your friends. Located in the Radisson Hotel at USC, McKay's features an inviting lounge, a comfortable dining area, and the Trophy Room; the perfect venue for private parties, meetings and special events. Memorabilia of some of the greatest moments in USC history frame our space, exemplifying the winning tradition and heritage of its namesake. Our lively sports atmosphere is friendly and casual, making it a welcoming environment for both our guests and our staff.

We are seeking an Assistant Kitchen Manager to join our rapidly growing team.

The Opportunity:

We set our standards high when it comes to the quality of our food and our customer service, with the expectation that all of our meals are fresh, innovative, healthy, and satisfying. Our Assistant Kitchen Manager will oversee all of these kitchen operations and ensure that we continue providing an exceptional guest experience. You will lead our team by supporting, motivating and educating each employee as well as creating a positive, customer-service oriented environment for our students, athletes, faculty, staff and visitors. We look forward to serving our guests and providing excellence in service, and expect that you will as well!

The Accountabilities:

  • Supervise staff to ensure they are following the standards set by USC Hospitality and the Health Department. Assign duties to staff on a daily and weekly basis using opening and closing checklists and/or weekly side work.
  • Communicate changes from management to front line staff. Direct, guide, and motivate staff to achieve and meet the production and/or sales goals. Provide all staff with day-to-day goals and expectations. Train, guide, coach, and counsel employees. Conduct weekly meetings with staff members to discuss issues and concerns.
  • Maintain a clear understanding of the Collective Bargaining Agreement. Daily review of schedules to ensure lowest possible labor cost. Review and approve payroll.
  • Participate in planning menus and plate presentation. Create recipes for new menus. Supervise and coordinate activities of food preparation. Ensure the par levels are correct and make adjustments based on volume.
  • Cost out all specials and menu items to ensure proper budgeted food cost. Check waste logs and adjust pars accordingly to control food cost. Control food cost by spot checking portion sizes and ensuring quality products
  • Take inventory on a daily/weekly/monthly basis. Order products through CBORD.
  • Data entry for the cash office, financial report, and closing report. Input the sales into the DSR.
  • Print out the daily menus. Email daily recaps to management.
  • Help train staff on new products/LTOs. Ensure staff attends the required trainings. Assist with staff reviews. Assist with interviewing and hiring new culinary specialists.
  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: Specialized or technical training.
  • Experience: 2 years.
  • Expertise:
    • Experience in leadership role in high-volume, full-service kitchen environment.
    • Demonstrated knowledge of pertinent local, federal, and state health and safety laws and regulations.
    • Ability to supervise and train other workers.
    • Must be able to communicate effectively in English.
    • Ability to lift up to 50 pounds.

What We Prefer:

  • Bachelor’s Degree.
  • 3 years of experience.
  • Knowledge of kitchen equipment and procedures.
  • Budgeting experience.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

  • Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit
  • Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment. 
  • Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!


Minimum Education:
Specialized/technical training

Minimum Experience:
2 years

Minimum Field of Expertise:
Two plus years experience in a leadership role within a high-volume, full service kitchen
environment. Strong track record of success in previous assignments demonstrating
upward career mobility. Demonstrated knowledge of pertinent local, federal and state
health and safety laws and regulations.

REQ20061272 Posted Date: 07/11/2018

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