At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Building Services Manager, Parkside Apartments
ApplyUSC Housing - EVK Customer ServiceAuxiliary ServicesLos Angeles, California
USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students’ wellbeing is the reason that we are here and we share the same vision and excellence that they do.
We are seeking a Building Services Manager to join our rapidly growing team.
The Opportunity: With over 50 properties on and off campus, we need an organized, driven, and experienced Building Services Manager to help lead our team. You will ensure that we remain committed to the University’s values of excellence while we continue to provide the best USC experience to our students, faculty, staff, and guests. Your dedication to our team, as well as to our guests, will help us to develop and grow. We look forward to having you join us!
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor.
Recruit, screen, hire, train, and directly supervise all assigned subordinate staff. Evaluate employee performance and provide guidance and feedback. Counsel, discipline, and/or terminate employees as required.
Schedule, assign, and prioritize workloads. Manage assigned projects to completion. Obtain estimates and make recommendations. Monitor project progress on a day to-day basis. Ensure timely completion of department’s work.
Manage onsite facility. Regularly open and/or close department. Ensure that department is near, orderly, and sufficiently stocked.
Conduct daily building inspections. Identify and resolve immediate operations issues in the building. Coordinate building maintenance and repairs with Housing Maintenance that affect normal building operation.
Ensure that customer needs are being met by staff in a timely, professional manner. Coordinate with other departments as needed to provide customer service.
Resolve difficult customer problems. Inform Director of customer issues, suggestions, or requests. Research, develop, and implement policies and procedures to improve the operations of the department.
Identify training needs and provide staff training for cleaning, proper chemical use, and safety.
Maintain a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensure adherence to them.
Serve as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on University responsibilities. Have responsibility and required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notify Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notify the Clery Compliance Coordinator in the Department of Public Safety.
Develop and implement security related procedures such as office opening and closing routines, recognition of duress signals, and key controls. Coordinate security activities with university Public Safety Department. Promote and maintain standards for security conscious awareness and behavior. Maintain knowledge of university's crime prevention and suppression programs and services. Ensure dissemination of security related information to staff.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: Associate’s Degree.
Experience: 2 years.
Demonstrated customer service and communication skills.
Experience supervising, coaching, and training other employees.
Knowledge of applicable federal, state, local, and University laws and policies.
Must be knowledgeable with MS Office and capable of learning web-based software programs.
What We Prefer:
3 years of experience in Housing/Residential/Building Services industry.
Budgeting and purchasing experience.
The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu.
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Combined experience/education as substitute for minimum education
Minimum Field of Expertise:
Experience in facilities management.