Clinic Manager Administrative - AC Ophthalmology Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Ophthalmology Ambulatory Services Manager is accountable for the quality of patient care, efficiency of operations, and human resources management for the ophthalmology clinic. Patient care services are carried out in partnership with administration, other departments, and medical staff. The clinic manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.

Essential Duties:

• Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all administrative and clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
• Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees department charge bundling and billing submission. Implements and enforces billing protocols to ensure compliance. Educates clinical staff and administrative staff on billing procedures to ensure compliance.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Administers the department budget. Provides financial overall budget development and planning. Authorizes expenditures, monitors account reconciliation and status to ensure compliance with fiscal guidelines and regulations. Prepares financial reports as required. Analyzes data for trends and/or conclusions and presents results and recommendations to department chair/director.
• Works in conjunction with the IT department in regards to information systems, including system design, implementation, maintenance, and updates. Reports and assists in the resolution of system issues.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Acts as a liaison between the hospital and the department to facilitate administrative activities and communication.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Advise department and hospital committees with implementation of new programs and ongoing initiatives. Coordinates paperwork to University for approval and implementation.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Bachelor's degree Degree in a Related field

• Combined experience/education as substitute for minimum education.

• Req 2 years Experience in managing people and day-to-day operations.
• Req 5 years Experience in acute or ambulatory setting and ophthalmology service experience
• Req Strong critical and strategic thinking, analytical and planning skills
• Req Proficient in computer skills, MSO and Internet use required
• Req Excellent people management skills; ability to motivate and challenge staff; good decision making skills; high frustration and ambiguity tolerance; ability to bridge the gap between administrative demands and clinical needs; high skill and experience in process improvement.

Preferred Qualifications:

• Pref 5 years Experience as a certified ophthalmic technician (COT)
• Pref Certified Ophthalmic Technician (OCT) Certified Ophthalmic Technician (COT) certificate required

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.