Clinic Manager - Administrative - Family Medicine Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Clinic Manager is accountable for the quality of patient care, efficiency of operations, and human resources management for the Family Medicine and Psychiatry clinics. Patient care services are carried out in partnership with administration, other departments, and medical staff. The manager will travel between Family Medicine Practices. The clinic manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.

Essential Duties:

• Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
• Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities
• Oversees prescription refills, administers medication, overseas or performs ancillary and POC testing and referrals.
• Obtains and/or supervises – documentation of appropriate chief complaints, ROS, past histories, medication and allergies for each patient. Follows up and/or supervises the development of plan of care.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Oversees patient education needs. Develops educational material as needed.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Leads staff meetings and participates in administrative meetings across all Family Medicine Practices
• Participates in or leads daily huddles. Ensures service culture standards are understood and practiced by employees. Demonstrates and verbalizes KNOWN standards of service and values. Provides opportunities for staff to participate and lead as service ambassadors of the clinic.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Bachelor’s Degree Degree in a Related field

• Bachelor's Degree Preferred for this cost center CM1776729500 (Combined experience/education as substitute for Bachelor's degree).

• Req 3-5 years Experience in managing people and day to day operations.

• Req Excellent people management skills
• Req Ability to motivate and challenge staff
• Req Good decision making skills
• Req High frustration and ambiguity tolerance
• Req Ability to bridge the gap between administrative demands and clinical needs
• Req High skill and experience in process improvement.

Preferred Qualifications:

• Pref 2 years Experience in acute or ambulatory setting and pediatric acute care experience preferred
• Pref Experience managing a multi-specialty clinic preferred.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.