Computer Service Engineer I

For more than 75 years, the University of Southern California has been working to ensure that people of every age and from every circumstance can live life to the fullest. Throughout the decades, Trojans near and far have advanced the profession of occupational therapy and the research discipline of occupational science. Today, the USC Chan Division of Occupational Science and Occupational Therapy proudly carries this legacy forward as we aim to improve the quality of life of people and communities across the world.

We have a shared purpose here at USC Chan. Together, our researchers, educators, clinicians, students and alumni are dedicated to optimizing the engagement of people — especially those with disability, injury, illness, unhealthy lifestyles or chronic conditions — in the ordinary and extraordinary activities of life.

USC Chan Division of Occupational Science and Occupational Therapy is looking to hire a Computer Service Engineer I to join the team! The Computer Service Engineer I installs and performs on-site repair and maintenance of computer systems, peripherals and terminals.  Works under general supervision.

JOB ACCOUNTABILITIES:

• Installs, repairs and maintains computer systems and communications terminals including operating system setup, configuration and troubleshooting. Integrates and tests central processors and various peripheral devices.
• Provides technical assistance on an occasional basis to other engineers.
• Assists in the design of special devices and interfaces. Assembles, integrates, tests or checks out special devices and interfaces.
• Monitors the performance of supported hardware and provides recommendations for improvement or change.
• Assists in the preparation of technical reports to provide engineering data for long and short range planning.
• Stays informed of new developments and technologies.
• Provides 24/7 on-call support as needed.

Preferred Education: Specialized/technical training

Preferred Experience: 3 years

Skilled in:

• Change management
• Configuration management
• Desktop system service and repair
• Incident/problem management
• Personal communication devices
• Troubleshooting

Supervises: Level: May oversee student and/or temporary workers.

The hourly rate range for this position is $29.36 - $32.86.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

Minimum Education: High school or equivalent or Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Computer service. Skills: Administrative: Communicate with others to gather information Gather data Prioritize different projects Research information Understand and apply policies and procedures Skills: Other: Analysis Assessment/evaluation Conceptualization and design Consulting Knowledge of applicable laws/policies/principles/etc. Organization Problem identification and resolution