Computer Service Engineer III

Join the Trojan Family: Computer Service Engineering

Title: Computer Service Engineer III

About the Department

• Who we are:The University of California (USC) is a leading private research university located in Los Angeles – a global center for arts, technology, and international business. As the city’s largest private employer, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Community - the faculty, staff, students, and alumni who make USC a great place to work.

Role Overview: Installs and performs on-site repairs, upgrades and maintenance of large scale computer systems, workstations and peripherals. Works on all activities and under minimal supervision. Leads other engineers. During your time in this role at USC you will:

• Provide leadership, guidance and direction to lower level staff.
• Install, upgrade, repair and maintains large scale computer systems including operating system setup, configuration and troubleshooting. Integrate and test central processors and various peripheral devices. Calibrate equipment. Respond to emergencies and disasters to provide emergency management subject matter expertise including coordination of command posts or the Emergency Operations Center. Support the Business Continuity Specialist with the activation and facilitation of continuity plans. Coordinate the development of partnerships between law enforcement and university public safety personnel to enhance awareness of crime prevention techniques through the education of faculty, staff, students and the public.
• Lead other engineers, student and casual workers. Schedule and assign work and monitors performance. Provide written performance evaluations. In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
• Provide technical assistance and training to other engineers. Contribute to the development of technical training materials.
• Design special devices and interfaces in consultation with staff engineers and programmers. Assemble, integrate and test or check out special devices and interfaces.
• Monitor the performance of supported hardware and provides recommendations for improvement or change. Coordinate implementation of changes.
• Stay informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.
• In the event of an emergency, the employee holding this position is required to “report to duty” in accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

How to Apply

• Application: Showcase your readiness to join the Trojan family by submitting a detailed application.
• Current USC Employees: Please apply through the dedicated channel in Workday.

Benefits

• USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:
  • Tuition assistance for you and your family
  • Comprehensive health, dental and vision insurance options
  • 403b retirement account with matching 5% contribution by USC
  • 50% subsidy off Metro, LADOT, and Metrolink passes
  • Explore more on the USC Employee Gateway

Minimum Requirements

• Education: Specialized/technical training, combined experience/education as substitute for minimum education.
• Experience: At least 5 years of directly related experience servicing computer systems and peripherals; diagnostic software.

Preferred Qualifications and Skills

We welcome candidates who demonstrate:

• Bachelor’s degree
• 6+ years of experience
• In-depth knowledge of computer systems, peripherals and diagnostic tools/software.

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

Hourly Range:

The hourly base salary for this position is between $46.97-$52 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Requirements Education: Specialized/technical training, combined experience/education as substitute for minimum education. Experience: At least 5 years of directly related experience servicing computer systems and peripherals; diagnostic software. Preferred Qualifications and Skills We welcome candidates who demonstrate: Bachelor’s degree 6+ years of experience In-depth knowledge of computer systems, peripherals and diagnostic tools/software.