Computer Services Consultant I

The USC School of Architecture IT Department is seeking a Computer Service Consultant I to join its team as a full-time employee. The role will involve providing technical support to various internal departments.

Job Accountabilities:

· Assists in the ongoing support of computer environments within departments and provides support for computer hardware, software, peripheral devices, and network-related issues.

· Assists with end-user questions and problems. Responds promptly and escalates issues effectively.

· Deploys new hardware and software, testing programs as needed.

· Troubleshooting printers and plotters problems and fixing them.

· A/V setup and troubleshooting.

· Provides user account management assistance (e.g., creation, password reset, and deletion).

· Assists in staffing a telephone hotline and submitting tickets via a ticketing system.

· Assists in training student consultants and/or users.

· Conducts hands-on training sessions and instructional classes for students, faculty, and staff.

· Assists in the development of user and security procedures.

· Assists in the maintenance of software and documentation libraries.

· Stays informed of new developments and technologies.

· Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

PREFERRED QUALIFICATIONS:

Experience

· 2+ years of IT experience

· A+ Certification preferred, MCSE Certification preferred,

· Experience with Printers and Plotters, troubleshooting and fixing them.

· Demonstrated understanding of troubleshooting various computer hardware and software issues

· Ability to provide excellent customer service and interact professionally with all levels of the environment.

· Experience in fielding support issues via email, phone calls, etc.

· Working knowledge of an online ticketing system

· Experience in working with Active Directory to manage user accounts.

· Knowledge of reimaging computers

· Proficiency in Microsoft Office products

The hourly rate for this position is $32.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Application Procedure

As part of the application, candidates must upload one document file (Word or PDF) that contains the following: 1) a cover letter, 2) Resume (including telephone and e-mail address).

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Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Familiarity with one or more operating systems.