Credit Union - Collector

• Collects delinquent consumer loans and other loan portfolios such as student
• loans, commercial loans, real estate loans and credit cards.
• Contacts debtors with delinquent account(s) by telephone or in writing and records the results. Initiates skip tracing efforts on debtors through credit reporting agencies and/or through proprietary software. Reviews delinquent loans and conducts internal investigation for potential issues prior to contacting debtor.
• Responds to incoming inquiries or requests by telephone and/or electronic mail from other Credit Union branches and Credit Union members.
• Reviews and coordinates potential repossessions in collaboration with Sr. Collector and prepares notices to debtor such as Notice of Default and Deficiency Balance Notices.
• Provides counseling on repayment options including payment arrangement and/or loan workout/loan modification. Collaborates with Sr. Collector if loan workout/loan modification and/or deferment deemed necessary. Follows up and monitors payment arrangement once it has been established.
• Recommends uncollectable accounts for review, charge-off and legal action.
• Assists with ordering field calls, follows up on impound notices and provides assistance to members in regards to add-on insurance issues.
• Recommends credit cards and line of credits for revocation and processes holds on shares.
• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Compensation:

The hourly rate range for this position is $23.95- 25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a great place to work:

• Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/
• Dental: https://employees.usc.edu/dental/
• Vision: https://employees.usc.edu/vision/
• Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
• Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
• Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
• Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
• Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
• Other generous perks and discounts: https://employees.usc.edu/perks/

Fight on!

Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Previous related experience in a banking/financial, credit union or collection agency setting handling consumer loans. Knowledge of credit and collection terminology and functions. Ability to communicate orally and in writing with members. Preferred Education: Related undergraduate study Preferred Experience 2 years