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Credit Union Member Relationship Specialist II

USC Credit Union Los Angeles, California

This position pays exactly $21.00/ hour, and is eligible for a merit increase in July 2022.
USC Credit Union is looking for a Member Relationship Specialist II for it's USC Health Sciences Campus branch in East Los Angeles. This position reports directly to the Branch Manager/Supervisor and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist II gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

Responsibilities include, but are not limited to:

  • Consistently meeting established performance standards, service standards and sales goals
  • Developing and deepening member relationships by providing high-quality consultative service that  identifies member needs and matches those needs with value-added USCCU products and services
  • Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, lending applications, and all related documentation
  • Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions
  • Participates in business development events and acts as a credit union ambassador both in and outside of the branch. 
  • Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services 
  • Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches

The ideal candidate will:

  • Possess a Bachelor’s degree
  • Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals
  • Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
  • Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
  • Possess a high sense of urgency, attention to detail, initiative and integrity
  • Have exceptional interpersonal, customer service and communication skills
  • Pass a pre-employment background and credit check

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Previous experience in sales, retail or financial institutions (operating in a sales-driven environment) with proven track record of meeting production/sales goals. Must possess a minimum of one year consumer underwriting experience. Must be familiar with Word, Excel and Outlook. Demonstrated excellent interpersonal skills. Has effective organizational skills. Utilizes effective sales techniques with limited supervision. Able to consistently meet or exceed established performance goals in a financial services environment.

REQ20111171 Posted Date: 01/06/2022

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